Kristina Trupo
Bellmore
Summary
Dedicated and accomplished worker with over two years of progressive experience, starting as a barista, cashier, and food service worker in January of 2022. Demonstrated reliability and exceptional customer service skills in these roles. Promoted to Assistant Manager while still in high school, showcasing strong leadership and organizational abilities. Recently advanced to General Manager in the beginning of 2024, overseeing operations, staff, and ensuring high-quality teamwork, service, and product. Currently employed at a Bistro Cafe where coffee knowledge and management skills are applied while also developing new skills applicable to the full-service restaurant industry. Currently pursuing a Marketing degree at St. John's University with a 3.75 GPA, combining academic excellence with practical management experience.
Overview
3
3
years of professional experience
Work History
Cashier/Barista/Expeditor
Honey's Bistro
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Packaged bagels, muffins and other food items for customer purchase.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
General Manager
Buzz'd Express Coffee
04.2024 - 09.2024
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintain relationships with vendors to maintain the best pricing on supplies and materials.
- Establish and maintain effective communication with staff members to ensure efficient operations.
- Create a positive work environment.
- Implement employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepare staff work schedules and assign team members to specific duties.
- Appraise inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegate work to staff, setting priorities and goals.
- Conduct employee evaluations to provide adequate feedback and recognize quality performance.
- Recruit, interview and hire qualified staff for open positions.
- Supervise employees through planning, assignments, and direction.
- Still fulfill previously described barista and assistant manager responsibilities.
Assistant Manager/Barista
Buzz'd Express Coffee
08.2022 - 03.2024
- Still fulfilled all barista/food service responsibilities previously described.
- Covered for the General Manager.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted General Manager in tasks when help was needed.
- Maintained up-to-date knowledge of company products and services.
- Motivated staff through positive reinforcement techniques.
- Maintained positive working relationship with fellow staff and management.
Barista/Cashier/Food Service Worker
Buzz'd Express Coffee
01.2022 - 08.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccinos, americanos and lattes, adhering to specific recipes and presentation standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Performed variety of duties related to food service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleaned and sanitized work areas, equipment, and dishes.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared cold brew and tea concentrates.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Bachelor of Science - Marketing
St. John's University
Jamaica, NY05-2027
Skills
- Interpersonal Skills
- Supervision and training
- Management
- Leadership
- Problem-Solving
- Customer Service
- Time management
- Multi-tasking
- Coffee knowledge
- Team building & Training
- Fast Learner
Education and Training
true,other
Timeline
Cashier/Barista/Expeditor
Honey's Bistro
10.2024 - Current
General Manager
Buzz'd Express Coffee
04.2024 - 09.2024
Assistant Manager/Barista
Buzz'd Express Coffee
08.2022 - 03.2024
Barista/Cashier/Food Service Worker
Buzz'd Express Coffee
01.2022 - 08.2022
Bachelor of Science - Marketing
St. John's University
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