Kristina Turnis
Dubuque
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
Accessorize Me
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Human Resources Manager
Accessorize Me
08.2021 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Family Advisor/Executive Board Member
TRIPP Foundation
01.2016 - Current
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Developed and implemented strategies to drive organizational growth and development.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Event Organizer
TRIPP Foundation
01.2016 - Current
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Coordinated florists, photographers, and musicians for events.
- Inspected event facilities to confirm conformance to customer requirements.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Reviewed event bills to confirm accuracy and approve payment.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
Wholesale Clerk
Accessorize Me
11.2015 - 08.2021
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Associate of Arts - Early Childhood Education
Northeast Iowa Community College
Peosta IA12.1992
Skills
- Sales Promotion
- Distribution Center Management
- Microsoft Office Suite Expertise
- Sales
- Employee Motivation
- Productivity Improvement
- Employee Relations
- Assignment Delegation
- Policy and Procedure Implementation
- Staff Management
- Finance Understanding
- Database Maintenance
- Business Planning
- Process Improvement
- Staff Training
- Warehouse Operations
- Social Media Marketing
- Workflow Planning
- Management
- Invoice Processing
- Adobe Creative Suite
- Microsoft Office Expertise
- Familiar with Quickbooks & Quickbooks Payroll
Timeline
Operations Manager
Accessorize Me
08.2021 - Current
Human Resources Manager
Accessorize Me
08.2021 - Current
Family Advisor/Executive Board Member
TRIPP Foundation
01.2016 - Current
Event Organizer
TRIPP Foundation
01.2016 - Current
Wholesale Clerk
Accessorize Me
11.2015 - 08.2021
Associate of Arts - Early Childhood Education
Northeast Iowa Community College
Similar Profiles
Deborah Tisman BakalaDeborah Tisman Bakala
Retail Sales Assistant at Monsoon AccessorizeRetail Sales Assistant at Monsoon Accessorize
Neena NairNeena Nair
Retail analyst at Monsoon AccessorizeRetail analyst at Monsoon Accessorize
Corniyah CardineCorniyah Cardine
Retail Customer Service Manager at Accessorize Ur Accessories LLCRetail Customer Service Manager at Accessorize Ur Accessories LLC