Kristina Uhland
Eads,Colorado
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Client Service Director
Humantold Management
New York, NY
11.2022 - Current
- Developed and implemented strategies to improve customer service processes and procedures.
- Provided guidance to clients in regard to their insurance policies as well as account statements
- Analyzed customer data and identified opportunities for improving customer experience.
- Created training materials for new staff members in the client services department.
- Organized team meetings to discuss client feedback, trends, and ideas for improvement.
- Maintained records of customer interactions and transactions including account information updates.
- Evaluated existing systems and recommended changes that would improve efficiency of the overall process.
- Assisted in developing project plans for special projects related to customer service initiatives.
- Conducted regular performance reviews of client service representatives.
Client Service Manager
Humantold
New York, NY
11.2021 - 11.2022
- Provided timely responses to customer inquiries and requests for service.
- Developed and managed client relationships to ensure satisfaction with services provided.
- Monitored customer accounts to identify any potential issues or areas of improvement.
- Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
- Analyzed customer feedback to identify trends, opportunities, and areas of improvement.
Client Service Team Leader
Humantold Management
New York, NY
01.2020 - 11.2021
- Resolved escalated customer service issues with professionalism and empathy.
- Conducted regular client satisfaction surveys to identify trends in customers' needs and wants.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
Education
Some College (No Degree) -
HumantoldHumantoldHumantoldUniversity of Northern Colorado
Greeley, COSkills
- Staff Development
- Customer Satisfaction
- Training and coaching
- Compliance understanding
- Client Retention Strategies
- Process Improvement
- Project Planning
- Employee Development
- Schedule Management
- Staff Management
- Customer Service
- Negotiation and Conflict Resolution
- Hiring and Training
- Task Prioritization
- Interpersonal Skills
Languages
Spanish
Limited
Accomplishments
- Outstand Customer Service Award
- Past Notary Public for the State of Arizona
References
References available upon request.
Timeline
Client Service Director
Humantold Management
11.2022 - Current
Client Service Manager
Humantold
11.2021 - 11.2022
Client Service Team Leader
Humantold Management
01.2020 - 11.2021
Some College (No Degree) -
HumantoldHumantoldHumantoldUniversity of Northern Colorado
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