Kristina Valentin
Suffield,CT
Summary
Experienced manager dedicated to driving, developing and leading a team to deliver exceptional results. Strong ability to influence a team to accomplish aggressive goals in a fast paced and challenging environment. Highly Competitive, passionate and focused individual with over 12 years of management experience.
Overview
13
13
years of professional experience
Work History
Area Manager of Operations
Amazon
, CT
10.2020 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised 100+ employees on sort shift, overseeing efficiency of sort and pick and stage.
- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Drove operational goals and metrics for my Delivery Station and Communicated the vision to my team
- Presenting operational metrics regularly to the senior leadership team
Specialty Executive Team Leader
Target
Milford, Ma.
01.2019 - 10.2020
- Act as a leader on duty for a retail store grossing over $49 million annually
- Increased specialty sales by over 10% by improving on operational efficiency and standards
- Led a team of over 100 people to drive exceptional results
- Navigated a team through modernization initiatives including a major grocery remodel
- Managed staffing and developed strategies to achieve financial objectives.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Managed and organized internal communication to hold staff accountable to priorities.
Human Resources Executive Team Leader
Target Corporation
01.2017 - 05.2019
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Directed hiring and onboarding programs for new employees.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Met with employees annually for progress reviews and performance assessments.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Recruited and hired 8 key leadership positions to strengthen management team.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
Executive Team Leader
Target
Leominster, Ma
01.2016 - 01.2017
- Acted as leader on duty for a retail store grossing over $52 million retail store
- Led a team of over 200 people to successfully complete store transitions, planograms, price change, stocking, guest experience, and backroom management
- Developed effective scheduling plans by analyzing sales, business workload, guest traffic, and staffing
- Drove a safety culture by establishing routines to ensure products were up to standard
- Managed the team by setting clear expectations and performance management
- Prioritized development of a team leading to 3 direct reports being promoted within a year.
Specialty Assistant Store Manager
The Home Depot
Boston, Ma
01.2010 - 01.2016
- Worked with both the Store and District managers to develop strategies and objectives to drive specialty and services sales
- Drove operational excellence seen in a year over year comp of 5%
- Managed daily operation process in the store while controlling shrink and managing inventory levels with a team of over 250 people
- Worked with service providers to drive pipeline and resolve customer issues
- Responsible for providing both internal and external customers with a convenient and enjoyable experience
- Provided outstanding leadership to associates to ensure that objectives and goals were executed successfully.
Education
Bachelor’s Degree - Exercise and Health Science
University of Massachusetts
2009
Skills
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Management Training
- Performance Monitoring and Evaluation
- Business Leadership
- Human Resources Oversight
- Managing Process Efficiency
- Team-Building Exercises
Timeline
Area Manager of Operations
Amazon
10.2020 - Current
Specialty Executive Team Leader
Target
01.2019 - 10.2020
Human Resources Executive Team Leader
Target Corporation
01.2017 - 05.2019
Executive Team Leader
Target
01.2016 - 01.2017
Specialty Assistant Store Manager
The Home Depot
01.2010 - 01.2016
Bachelor’s Degree - Exercise and Health Science
University of Massachusetts
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