Kristina Valentin
Kissimmee,FL
Summary
Professional Bilingual administrative support specialist, equipped with extensive experience in managing front desk operations and providing exceptional customer service. Strong skills in scheduling, communication, and problem-solving, with consistent focus on team collaboration and achieving impactful results. Reliable and adaptable, known for handling multiple tasks efficiently in fast-paced environments. Highly valued for organizational skills and positive attitude.
Overview
22
22
years of professional experience
Work History
Front Desk Administrative Assistant
Etech Merchant Solutions
01.2008 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Reduced waiting times for guests by efficiently managing appointments and scheduling.
- Supported staff members with various administrative tasks to improve overall workflow.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
- Assisted in event planning and coordination, contributing to successful outcomes.
- Contributed to company growth by assisting in marketing efforts through social media updates and promotional materials distribution.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Prepared daily reports for upper management detailing front desk activities and visitor trends.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Medical Receptionist
Hartford Hospital
02.2003 - 12.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
Associate of Applied Science -
Capital Community College
HartfordSkills
- File organization
- Reception duties
- Scheduling appointments
- Maintaining records
- Document management
- Expense reporting
- Exceptional communication
- Schedule coordination
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Administrative Assistant
Etech Merchant Solutions
01.2008 - Current
Medical Receptionist
Hartford Hospital
02.2003 - 12.2007
Associate of Applied Science -
Capital Community College
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