Kristina Vela
Corpus Christi
Summary
Results-driven Sales and Customer Service Professional experienced in fostering client relationships and driving revenue growth. Delivered exceptional customer satisfaction through strong interpersonal skills and leadership in team environments. Committed to contributing to team success while pursuing continuous professional development.
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
Charter communication, Spectrum
Austin
03.2026 - Current
- Managed customer inquiries through phone, email, and chat channels.
- Resolved technical issues related to internet and cable services efficiently.
- Provided product knowledge and troubleshooting guidance to customers.
- Assisted customers with billing inquiries and account management tasks.
- Identified and resolved customer concerns to enhance satisfaction.
- Gathered customer feedback to enhance service delivery and improve satisfaction.
- Investigated customer complaints regarding product quality or service rendered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Collaborated with technical teams to escalate complex issues effectively.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Engaged third-party vendors to address escalated customer issues.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted in developing training materials related to new products or services being released.
Lead Sales Associate
Lovesac
Corpus Christi
07.2025 - 03.2026
- Lead sales operations by driving team performance to achieve and exceed store revenue goals.
- Train, coach, and motivate team members to enhance sales techniques and service quality.
- Trained, coached, and motivated team members to improve sales techniques and service quality, fostering a collaborative team environment.
- Manage store operations including merchandising, inventory control, and POS transactions.
- Created engaging displays that effectively showcased products, enhancing customer experience and driving sales.
- Managed inventory levels to ensure product availability for customer demands.
- Managed inventory levels to align product availability with customer demand, ensuring efficient operations and customer satisfaction.
- Conducted regular team meetings to align on goals and strategies.
- Assisted with the training of new sales associates.
- Developed engaging displays to showcase products effectively in the showroom.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Executed cashier responsibilities during busy periods and personnel shortages.
Sales Associate / Key Holder
Kirkland's
Corpus Christi
05.2025 - 03.2026
- Supported daily store operations by managing opening and closing procedures as a key holder.
- Deliver exceptional customer experiences through product knowledge, personalized recommendations, and upselling strategies.
- Greeted customers and provided exceptional customer service.
- Collaborated with team members to meet monthly sales targets and enhance operational efficiency.
- Collaborate with team members to achieve monthly sales targets and maintain operational efficiency.
- Trained new associates on company policies and sales techniques.
- Oversaw inventory levels and restocked shelves promptly.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers in locating products and answering inquiries to enhance their shopping experience. find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Created positive first impressions by greeting customers warmly. and provided exceptional customer service.
- Responded to incoming calls promptly to provide information about store products and services. telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Sold products by explaining features and educating customers on application or usage.
Administrative Support Assistant
Law Office of Virgil Gomez
Corpus Christi
02.2017 - 02.2024
- Managed office operations, including processing time and attendance records for 45 personnel and maintaining over 150,000 administrative files.
- Coordinated procurement, processed invoices, and tracked property inventory and equipment to support operations.
- Prepared reports, maintained case calendars, and provided attorney support for filings, hearings, and court appearances.
- Coordinated purchases, handled invoices, and managed property inventory and equipment tracking.
- Managed attorneys' and clients' scheduling and calendar coordination to optimize meeting efficiency.
- Facilitated communication between clients and legal staff to ensure clarity on case status.
- Monitored office supplies inventory and placed orders.
- Facilitated client-legal staff communication to clarify case status and enhance client experience.
- Ensured positive first impressions by greeting visitors and addressing inquiries promptly.
- Generated office correspondence and reports.
- Managed incoming and outgoing mail, filing, and meeting coordination.
- Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
Security Manager
Lalo's Automotive Shop
Corpus Christi
06.2010 - 07.2017
- Supervised daily shop security operations to ensure compliance with company policies and enhance overall safety.
- Oversaw shipping operations to facilitate efficient logistics. and receiving operations, maintained property records, and resolved vendor issues.
- Reviewed incident reports and maintained accurate security documentation.
- Coordinated with local law enforcement to implement crime prevention initiatives, strengthening community safety partnerships.
- Analyzed incident reports to identify patterns and improve security measures. and maintained accurate security documentation.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Prepared reports, managed inventory, and assisted leadership with logistics, scheduling, and operational planning.
- Conducted regular staff training on security policies and procedures to enhance team readiness and response effectiveness.
Education
High School Diploma - Texas Scholar
Mary Carroll High School
Corpus Christi, TXSkills
- Customer support
- Sales and Customer Service
- Customer relationship management
- Customer onboarding
- Complaint handling
- Issue escalation
- Problem-Solving
- Scheduling & Coordination
- Time Management
- Inventory management
- Inventory & Merchandising
- POS Systems
- MS Word
- Excel
- Effective communication
- Team collaboration
- Conflict resolution
- User education
- Sales strategies
- Problem solving
- Complaint handling
- Time management
Timeline
Customer Support Specialist
Charter communication, Spectrum
03.2026 - Current
Lead Sales Associate
Lovesac
07.2025 - 03.2026
Sales Associate / Key Holder
Kirkland's
05.2025 - 03.2026
Administrative Support Assistant
Law Office of Virgil Gomez
02.2017 - 02.2024
Security Manager
Lalo's Automotive Shop
06.2010 - 07.2017
High School Diploma - Texas Scholar
Mary Carroll High School