KRISTINA VERANIAN

• Supported visual merchandising efforts by creating eye-catching displays that showcased current trends and styles.
• Developed strong relationships with customers
• Resolved customer concerns promptly, fostering a positive shopping environment for all visitors.
• Boosted sales revenue with consistent up-selling and cross-selling of merchandise to clients.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Increased customer engagement through social media.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Advertising using canva
• Emailing lists through MailChimp

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• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
• Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
• Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
• Improved team productivity by implementing efficient scheduling and task delegation processes.
• Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
• Led successful cross-functional projects to drive business growth and improve operational efficiency.
• Developed and implemented strategies to increase sales and profitability.
• Monitored workflow to improve employee time management and increase productivity.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
• Assisted customers in locating products, providing exceptional service while restocking shelves.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Unloaded arriving product stock and moved to store display areas.
• Maintained cleanliness and safety standards throughout the store, ensuring aisles remained free from obstructions during restocking activities.
• Maintained neat, orderly and safe work space.