Kristina Videvska Risteski

ISO Standards are a set of internationally recognized standards that were created with the aim of helping companies to establish levels of homogeneity in relation to the management, provision of services and product development in the industry. Working on this project taught me many new aspects of company management, employee management as well as employee protection, resource management, environmental management etc

• Recruitment
• Administration
• Training and development and employee relations and performance management
• Hiring and training administrative staff
• Negotiating contracts and agreement with costumers
• Delegating tasks to administrative staff and monitoring daily operation
• Acting as a liaison between the employees and upper management when it comes to financial and administrative issues
• Developing and promoting policies that ensure positive interaction between administrative staff and other personnel
• Making changes to increase efficiency in the workplace
• Generating annual workflow finances

Managing budgets and maintaining statistical and financial records

• Dealing with customer queries and complaints
• Recruitment, administration, training and development and employee relations and performance management
• Ensuring compliance with health and safety legislation industry regulations
• Promoting and marketing the business
• Managing budgets and maintaining statistical and financial records
• Meeting the needs of the costumers
• Working on marketing and sales on exhibitions for the company both at home and abroad
• Monitoring the daily balance of the company
• Be ready at any time to cooperate with clients and respond to their requests

• Paid medical practice as administration nurse
• Ensuring for every assignment to be done at the correct time
• Making fast and precise decisions
• Meeting patients needs
• Working under pressure
• Good communication and interpersonal skills

• Part time summer job
• Determined to always perform well and work well under pressure
• Able to manage a pretty demanding work schedule
• Working in team with people
• Carrying out pre trip duties
• Being able to understand different cultural aspects of life
• Reassuring passengers and ensuring that they follow safety procedures
• Dealing with complaints