Kristina Vigo

Responsibilities:

• Managed the preparation of budgets, forecasts and financial statements.
• Used judgment and initiative in handling confidential matters and requests.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Managed the lien process for the company ensuring accuracy and compliance with legal requirements.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Reviewed files and records to obtain information and respond to requests.
• Maintained filing system for records, correspondence and other documents.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Administered payroll and maintained proper documentation of employee personnel.
• Created spreadsheets in Excel to track data such as vacation requests and sick days.
• Ensured compliance with applicable laws regarding employment practices.
• Managed office inventory and placed new supply orders.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Accomplishments:

• Selected as Employee of the Month multiple times.
• Received Regional Employee of the Year Award.
• Received Regional Sales Award.
• Received several written and verbal compliments from employees, team members and patrons.

Responsibilities:

• Interviewed, hired, and disciplined staff.
• Trained new employees to set them up for success.
• Updated all team members daily on any changes regarding the restaurant.
• Created schedules for staff and coworkers.
• Planned annual holiday and promotional events.
• Warmly greeted new and returning guests and developed relationships resulting in customer loyalty.
• Successfully resolved conflict resulting in customer satisfaction.
• Created and submitted food, liquor, uniform and merchandise orders.
• Ensured compliance of food and safety guidelines.
• Handled credit card transactions, discounts and large amounts of cash.
• Fixed broken/outdated items in the restaurant and placed work orders.
• Prepared and served food from 50-300 customers per shift at a national chain restaurant.

Responsibilities:

• Organized internal and external communication.
• Scheduled and managed all appointments.
• Created a daily mapped-out scheduled of the location and time of all appointments.
• Answered phone calls promptly while routing them appropriately within the organization's structure.
• Greeted and directed all visitors, clients, and customers in a professional manner.
• Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
• Successfully drove and handled client’s vehicles.