Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Kristina Vilshuk

Ashburn,VA

Summary

Motivated, forward-thinking, and user-oriented Business Analyst and Quality Assurance Engineer with 6+ years of experience in the software development industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst

Promantus Inc
01.2018 - Current
  • Collaborate with stakeholders to gather requirements, ensuring successful project outcomes.
  • Produce user stories and create scope diagrams, mockups, change management and UAT documents, increasing clarity and reducing misunderstandings by 25%.
  • Coordinate projects phases and schedules, track the projects progress. Closed 50+ User stories in 6 months.
  • Perform user acceptance testing for software changes and enhancements.
  • Provided technical support and training to end-users and internal staff, resulting in 95% adoption rate of new system.
  • Perform excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible resulting in a 40% increase in user satisfaction.


Quality Assurance Analyst

I-Tech Solutions Inc
07.2017 - 12.2017
  • Developed and executed a comprehensive test plan for software applications.
  • Collaborated with cross-functional teams to develop and maintain test automation scripts, reducing testing time by 50% and increasing team productivity by 35%.
  • Developed and maintained test documentation, improving team efficiency by 20%.
  • Reported progress, test metrics and results to project stakeholders.
  • Participated Scrum Events.

Education

Bachelor of Arts - Design

Omsk State Technical University
Omsk, Russia
05.2013

Skills

  • Agile and Scrum
  • User-centered design processes
  • Workflow analysis
  • Gathering requirements
  • Quality Assurance
  • User Acceptance Testing
  • Post production support
  • Project tracking tools: Jira, Monday, Trello
  • CRM: Salesforce
  • Microsoft Office Suite
  • Other: Figma, Lucidchart, Snagit, Visio

Certification

Certified Scrum Product Owner (CSPO)

Hobbies

Table tennis, Badminton, Ballet, Psychology

Timeline

Business Analyst

Promantus Inc
01.2018 - Current

Quality Assurance Analyst

I-Tech Solutions Inc
07.2017 - 12.2017

Bachelor of Arts - Design

Omsk State Technical University

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Kristina Vilshuk