Kristina Viola
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Engineer
Talon Professional Services for St. Luke's University Health Network
08.2017 - 10.2019
- Proficiently used VMware to build and maintain servers, ensuring optimal performance and reliability
- Utilized Active Directory to add users to security groups, create email distribution groups, and assign permissions to security groups
- Troubleshot hybrid migration issues in Microsoft Exchange, ensuring seamless email communication
- Actively collaborated in a small team of 7 people to develop server patching solutions
- Played a key role in creating a comprehensive report of priority servers to be patched
- Helped develop the initial stages of the server patching process, improving system security and stability
- Managed the ServiceNow ticket queue, prioritized tasks, and ensured timely resolution of incidents within agreed SLAs
- Built and generated reports in ServiceNow for leadership, providing insights into trending ticket categories and open versus closed tickets
- Successfully completed a Microsoft PowerShell course and utilized PowerShell scripting to execute code for server migration to the cloud.
Signal Support Systems Specialist
United States Army
09.2010 - 08.2015
- Operated both independently and in a small team of 2 within an Army company of approximately 100 personnel
- Gained experience with several engineering companies, contributing to the establishment and management of critical telecommunications networks
- Demonstrated expertise in handling a wide range of telecommunications equipment, including high-frequency radios, handheld radios such as the Harris 152, and Multiband Inter/Intra Team Radios like the AN/PRC 148
- Proficiently diagnosed and repaired signal-related communication equipment, ensuring high operational readiness
- Effectively maintained and ensured the reliability of tactical communication systems, including the AN/PRC-160(V) wideband HF/VHF manpack radio
- Played a pivotal role in the implementation and operation of the FBCB2 Blue Force Tracker system, providing real-time battlefield awareness and enhancing situational awareness for commanders and troops in the field
- Utilized the FBCB2 system to enhance the efficiency of headquarters' communication and orders issuance, and facilitate coordination by integrating GPS positioning data
- Expertly maintained and set up the OE254 antenna, deploying it in various locations, including rooftops, especially during field exercises
- Collaborated with diverse teams to ensure the seamless distribution of unit locations, movements, and critical intelligence data on enemy forces and battlefield conditions over a satellite communications network known as FBCB2.
Tier II Technical Support Representative
T-Mobile
01.2010 - 09.2010
- Provided exceptional technical support for mobile devices, including mobile application support, device setup, data synchronization assistance, and device management
- Effectively identified and resolved customer concerns related to cell phone issues
- Collaborated closely with the engineering team to file trouble tickets and resolve technical issues.
Education
High School Diploma -
Freedom High School
06.2007
Skills
- Microsoft Office Suite
- Windows OS
- Communication
- Problem Solving
- VMware server management
- Cloud Computing
- Technical Support
Certification
AZ-900 Azure Fundamentals Certificate (Microsoft)
References
References available upon request.
Timeline
Systems Engineer
Talon Professional Services for St. Luke's University Health Network
08.2017 - 10.2019
Signal Support Systems Specialist
United States Army
09.2010 - 08.2015
Tier II Technical Support Representative
T-Mobile
01.2010 - 09.2010
High School Diploma -
Freedom High School
AZ-900 Azure Fundamentals Certificate (Microsoft)
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