Results-driven professional with over 15 years of experience in management and operations within the fitness and home care industries. Proven track record in enhancing operational efficiency, boosting customer satisfaction, and driving team performance. Adept at strategic planning, staff training, and implementing process improvements to meet and exceed business objectives.
Provided comprehensive administrative support, managing schedules, appointments, and correspondence.
Organized travel arrangements, meetings, and event planning for the executive.
Conducted research and prepared reports, presentations, and documentation as required.
Managed confidential information with discretion and professionalism.
Assisted with personal tasks and errands, ensuring smooth day-to-day operations.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Improved time management of the executive through effective prioritization and organization of tasks.
Directed and managed daily operations of the home care agency, ensuring high-quality care services.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Managed budgets and financial records, achieving cost-efficiency and profitability goals.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Controlled finances to lower costs and keep business operating within budget.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Ensured compliance with state and federal regulations, maintaining the highest standards of care.
Oversee daily operations of the gym, ensuring cleanliness, safety, and excellent service delivery.
Implement and enforce standard operating procedures, improving operational efficiency.
Lead a team of 20+ staff members, including personal trainers, front desk personnel, and maintenance staff, providing training, performance evaluations, and development opportunities.
Develop and execute membership growth strategies, resulting an increase in new memberships.
Manage the gym's budget, monitor expenses and revenue, and identify cost-saving opportunities, achieving a reduction in operating costs.
Plan and implement marketing initiatives, including social media campaigns and community outreach, increasing gym visibility and engagement.
Develop and oversee fitness programs and classes tailored to member needs, boosting class participation.
Ensure all gym equipment is regularly inspected and maintained, coordinating repairs and upgrades as necessary.
Foster a welcoming and supportive environment for members, resolving inquiries and complaints promptly to maintain high levels of member satisfaction.
Ensure compliance with health and safety regulations, conducting regular safety audits and staff training sessions.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Recruited trained, and supervised qualified fitness professionals to provide exceptional service to gym members.
Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
Oversaw daily operations of the gym, ensuring a high standard of service and facility maintenance.
Implemented membership growth strategies, resulting in new memberships.
Managed a team of staff members, including hiring, training, and performance evaluations.
Developed and executed marketing campaigns to promote services and special events.
Maintained budget control and financial planning, achieving a reduction in operating costs.
Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
Negotiated contracts for personal trainers, and other professionals to maximize gym offerings while adhering to budget constraints.
Operational Management
Team Leadership and Development
Strategic Planning
Customer Service Excellence
Financial Planning and Budgeting
Marketing and Promotions
Administrative Support
Problem Solving
Effective Communication
Multitasking and Organization
Time Management
Customer Service