Kristina Walker
Elizabeth,NJ
Summary
Customer Service and Care professional seeking a team-oriented environment to contribute expertise in delivering exceptional service. Adept at building strong relationships, resolving issues, and exceeding customer expectations. Goal-driven and committed to promoting customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Office Assistant
Sharma Realty Investments, LLC
Elizabeth, NJ
10.2020 - Current
- Multifunctional Tasks
- Managed daily office operations, including scheduling appointments, coordinating meetings, and addressing correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Served as point of contact for building maintenance issues coordinating repairs promptly
- Instituted regular staff meetings to enhance communication flow across departments improving interdepartmental collaboration
- Improved customer service levels by implementing standardized response protocols resulting in an 40% decrease in average resolution time
- Maintained electronic and physical filing systems to ensure easy retrieval of documents
- Maintained confidentiality of sensitive information while handling employee records or company-related documents
- Demonstrated strong attention to detail while proofreading documents/reports for accuracy
- Fostered positive relationships with clients/customers through excellent communication skills and attentive service
Personal Care Assistant
Public Partnerships LLC.
08.2022 - 08.2024
- Performing household tasks like cooking, cleaning, shopping, and laundry
- Helping clients move around their home, and assisting with transfers and mobility devices
- Administering medication as prescribed by healthcare providers
- Helping clients with physical therapy exercises and other prescribed treatments
- Providing emotional support and companionship, including social interaction and conversation
- Observing and reporting changes in the client's health, behavior, or mood to healthcare providers
- Accompanying clients to appointments or outings
Sales Associate
Rite Aid
12.2003 - 12.2004
- Customer Service; handling questions, problems and complaints
- Daily cleanliness of entryway, sale floor and stock/breakrooms
- Daily Stock Rotation and Removal of Expired goods
- Vendor intake and logs
- Operating a POS system for cash, charges, MoneyGram, transactions
Education
Some College (No Degree) - Travel & Tourism
Kingborough Community College
Brooklyn, NYSkills
- Interpersonal skills
- Dependability
- Teamwork
- Reliable
- Customer service-oriented
- Multitasking
- Diligent
- Adaptability
Timeline
Personal Care Assistant
Public Partnerships LLC.
08.2022 - 08.2024
Office Assistant
Sharma Realty Investments, LLC
10.2020 - Current
Sales Associate
Rite Aid
12.2003 - 12.2004
Some College (No Degree) - Travel & Tourism
Kingborough Community College
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