Kristina Walters
Orange,CA
Summary
Office Manager with a proven track record at Dr. Anita Liu Pcp, where I enhanced patient satisfaction and maintained financial integrity. Skilled in office administration and exceptional customer service, I successfully managed sensitive information and streamlined medical procedures, significantly improving operational efficiency. I also checked patients in for the doctor, took weight, blood pressure and reason for visit. I set up exam room for physicals. Also performed ear lovage, EKG machine, prepped specimen to send into labs, and maintained stock for office. Front office work included answering phones, confirming insurance, submitting referrals for patients, scanning patients medical records and saving in files.
Overview
6
6
years of professional experience
Work History
Office Manager
Dr. Anita Liu Pcp
01.2005 - 06.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Enhanced patient satisfaction by efficiently managing medical records and updating patient information.
Education
High School Diploma -
Tustin High School
Tustin06.2000
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling coordination
Homemaker
For the last 13 years I have been a stay at home mom. Caring for my two children, who are now 11 and 13. Volunteering at their schools, managing multiple school and competitive sports schedule. Managing daughter’s club soccer team including finances, and tournament schedule and registration. I am ready to get back into working and love helping care for patients and the medical setting.
Timeline
Office Manager
Dr. Anita Liu Pcp
01.2005 - 06.2011
High School Diploma -
Tustin High School
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