Kristina Weaver
Clarksdale,MS
Summary
Adept at transforming customer interactions into memorable experiences, Leveraged problem-solving and CRM software expertise at Tele-performance to enhance claim processing efficiency and customer satisfaction. Demonstrating critical thinking and active listening, Consistently met service level guidelines, driving loyalty and operational improvements.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Genesco-Remote
10.2022 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Claims Specialist
Teleperformance-Remote
01.2021 - 10.2022
- Followed up with customers on unresolved issues.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
CSR
Enterprise Call Center-Remote
04.2018 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
CSR
United Healthcare Group-Remote
08.2015 - 04.2018
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Education
Coahoma Community College
Clarksdale, MSAssociate of Applied Science -
Coahoma Community College
Clarksdale, MS07.2015
High School Diploma -
Clarksdale Highschool
Clarksdale, MS05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- CRM Software
- Claims Processing
Timeline
Customer Service Representative
Genesco-Remote
10.2022 - Current
Claims Specialist
Teleperformance-Remote
01.2021 - 10.2022
CSR
Enterprise Call Center-Remote
04.2018 - 09.2021
CSR
United Healthcare Group-Remote
08.2015 - 04.2018
Coahoma Community College
Associate of Applied Science -
Coahoma Community College
High School Diploma -
Clarksdale Highschool
Similar Profiles
Aysia'nae OrdoñaAysia'nae Ordoña
Sales Associate at Genesco JourneysSales Associate at Genesco Journeys
Brittany LeyvaBrittany Leyva
Sales Associate at GenescoSales Associate at Genesco
John Jason ClarkJohn Jason Clark
Business Solutions Analyst at GenescoBusiness Solutions Analyst at Genesco
Yolanda CurryYolanda Curry
Phlebotomist at Regional One Health Medical CenterPhlebotomist at Regional One Health Medical Center
Larsharonda JordanLarsharonda Jordan
Parts Sales Manager at AutoZoneParts Sales Manager at AutoZone