Summary
Overview
Work History
Education
Skills
Timeline
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KRISTINA WEINSHENKER

KRISTINA WEINSHENKER

Joliet,IL

Summary

Versatile and results-driven professional with a proven track record at Merry Maids, enhancing customer satisfaction and retention through exceptional service and cleanliness standards. Skilled in inventory management and problem resolution, adept at fostering positive relationships and executing tasks with adaptability and precision.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Shell Gas Station
01.2002 - 08.2004
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Commercial Driver

AutoZone
04.2001 - 07.2004
  • Completed daily route consisting of up to Number stops, focusing on safety and timeliness.
  • Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
  • Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
  • Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
  • Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
  • Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
  • Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
  • Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
  • Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
  • Complied with service policies and procedures from pick up and loading to drop offs.
  • Operated with safety and skill to avoid accidents and delays.
  • Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
  • Liaised with customers regarding packages and deliveries.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Customer Care Representative

Walmart
01.1997 - 05.2001
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Maid

Merry Maids
01.1997 - 04.1998
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences.
  • Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Education

Healthcare Management And Business Management

Lakeland College
Sheboygan, WI

Associate Of Applied Science - Healthcare Administration

University of Phoenix
Tempe, AZ
06.2011

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Adaptability and flexibility
  • Verbal and written communication
  • Product and service sales
  • Inventory management
  • Customer service and satisfaction
  • Sales monitoring
  • Problem resolution
  • Computer skills
  • Active listening
  • Customer relationship management

Timeline

Assistant Manager

Shell Gas Station
01.2002 - 08.2004

Commercial Driver

AutoZone
04.2001 - 07.2004

Customer Care Representative

Walmart
01.1997 - 05.2001

Maid

Merry Maids
01.1997 - 04.1998

Healthcare Management And Business Management

Lakeland College

Associate Of Applied Science - Healthcare Administration

University of Phoenix

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KRISTINA WEINSHENKER