Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Kristina Westberry

New Orleans,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Manager

Oceana Grill
03.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Prepared for and executed new menu implementations.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Bartender

Bobby Hebert's Cajun Cannon
08.2015 - 02.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Server

Coplands
02.2012 - 12.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Bartender

Cafe Beignet
08.2013 - 11.2015
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Consulted with managers to organize special events and promotions.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Bartender

Fat Cats Bar
12.2009 - 12.2015
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Dental Assistant -

Blue Cliff College - Metairie
Metairie, LA
03.2014

Business Administration And Management

Nunez Community College
Chalmette, LA
03.2010

Chalmette High School
Chalmette, LA
01.2009

Skills

  • Manage performance of Team Members, including conducting performance evaluations, training, coaching, and discipline
  • Training waitstaff and maintaining exceptional server skills
  • Experience in cost control and menu pricing
    Benefits
  • Managing Terminations
  • proven success in a full service, fast paced restaurant environment
  • Scheduling and Coordinating
  • Sales Tracking
  • Food and Beverage Management
  • Administrative Management
  • Resolving Complaints
  • Problem Anticipation and Resolution
  • Daily Operations Management
  • Hiring and Onboarding
  • Policy Development and Enforcement
  • POS Inventory System Operation
  • Team Member Motivation
  • Staff Management
  • Employee Coaching and Motivation
  • Effective Listening and Communication
  • Microsoft PowerPoint
  • Leadershi

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Manager

Oceana Grill
03.2018 - Current

Bartender

Bobby Hebert's Cajun Cannon
08.2015 - 02.2018

Bartender

Cafe Beignet
08.2013 - 11.2015

Server

Coplands
02.2012 - 12.2015

Bartender

Fat Cats Bar
12.2009 - 12.2015

Dental Assistant -

Blue Cliff College - Metairie

Business Administration And Management

Nunez Community College

Chalmette High School

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Kristina Westberry