Kristina Wetterauer
1140 Deal Street Raymond,WA
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Patient-focused Patient Care Coordinator equipped with administrative and customer service expertise. Helps keep dental/healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Energetic, dedicated to efficiency and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator
Deep River Dental
Raymond , WA
2022.10 - Current
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Coordinated patient care services with the dental team to ensure quality and timely delivery of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Completed insurance verifications, claim forms for patient intake, and processing.
- Explained policies, procedures, and services to patients.
- Calculated sliding fee or special program adjustments relating to patient visits.
- Identified potential problems and patient care trends.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Collaborated with clinical and administrative staff to meet patient needs.
- Screened patients for eligibility for state, local, and federal assistance programs.
Paraeducator
Willapa Valley and Chauncey Davis Elementary
Raymond , WA
2014.08 - 2020.08
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained schedule of class assignments to meet deadlines.
- Assisted in developing and implementing Individual Education Plans for students with disabilities.
- Instructed students in basic academic skills such as reading, writing, math, science, and social studies.
- Participated in meetings regarding IEPs and 504 plans for students with special needs.
- Assisted teachers with record keeping tasks such as attendance taking and grading papers.
- Encouraged positive behavior among students through reinforcement of expectations established by the school district or classroom teacher.
- Supported instructional aides in providing assistance to teachers during class time.
- Implemented strategies designed to help increase independence among special needs students when completing assignments or activities independently.
- Supplied one-on-one attention to each student during group activities.
- Distributed textbooks, workbooks, papers, and pencils to students.
Office Assistant
Sunset Air Conditioning And Heating
South Bend , WA
2011.10 - 2012.09
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and s filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, and scheduling appointments.
- Coordinated travel arrangements for staff members.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and welcomed visitors to office.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Answered telephones, directed calls, and took messages.
- 10 key, Excel, faxes, Microsoft Office/Word, POS< receive, send fax intercom, multi phone lines, respond to mail, e-mail, and phone messages.
- Fill for rebates, drop off/pick up building permits.
Posting Agent
Regan Bail Bond
South Bend , WA
2011.08 - 2012.09
- Developed and maintained relationships with clients to determine their financial status for bail bond applications.
- Assessed potential risks associated with each client before providing services.
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Calculated and collected payments from clients according to payment plan agreements.
- Maintained updated records of all transactions including fees paid by clients for services provided.
- Notary
Reserve Police Officer
Raymond Police Department
Raymond , WA
2007.12 - 2012.01
- Patrolled assigned areas to ensure public safety and prevent criminal activity.
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Assisted in emergency response efforts during critical incidents.
- Responded to calls for service from citizens within the community.
- Interacted with citizens while on duty to provide assistance or answer questions they may have had about police operations.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools, and special events.
Clerk
Dennis Company
Raymond , WA
2007.08 - 2011.09
- Greeted customers, provided customer service and answered questions.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Operated cash register to process cash, check and credit card transactions.
- Organized items on shelves in order to maintain neatness of store.
- Stocked, replenished new, restock and organized inventory to keep store merchandise fresh.
- Processed returns and refunds in accordance with company policy.
- Set up promotional displays or arranged merchandise on counters or tables to promote sales.
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Journeyman, Courtesy Clerk, Appliance Department fill in, Ad setups, Hunting License, labeling, price changes, keep work area stocked, and organized.
- Prepared and issued purchase orders, invoices, and statements.
Education
Graduated - General Law
Reserve Police Academy
Centralia2008-01
High School Diploma -
Adna Middle/High School
Adna, WA2004-06
Some College (No Degree) -
Centralia College
Centralia, WASkills
- Self-Starter
- Filing and Recordkeeping
- Patient Education
- Office Administration
- Patient Flow Management
- Patient Relations
- Appointment Scheduling
- HIPAA Compliance
- Payment Collection
- Patient Care Coordination
- Insurance Practices
- Verbal and Written Communication
- Strategic Planning
- Patient Outreach and Follow-Up
- Care Planning
- Organizational Skills
- Claims Processing
- Attention to Detail
- Customer Service
- Insurance Verification
- 10 Key
- POS system
- Weave
- Curve
- Nexhealth
- Database entry
- Credit and cash transactions
- Accounts payable
- Mail Management
- Scheduling and calendar management
- Individual instructions
- Permits
- Excel spreadsheets
Affiliations
- Spending time with family
- Camping
- Atv's
- Photography
Personal Reference
Cristina Hoyt 57 Smith Creek Road, Raymond, WA 98577, 323-574-9954
Bethany Schwiesow 855 Willapa 1st Street, Raymond, WA 98577, 1-360-880-6111
Brooke Andrews 5701 School Street, Raymond, WA 98577, 1-360-942-8870
Letters of Recomendations
Recomendations are available upon request
Timeline
Patient Care Coordinator
Deep River Dental
2022.10 - Current
Paraeducator
Willapa Valley and Chauncey Davis Elementary
2014.08 - 2020.08
Office Assistant
Sunset Air Conditioning And Heating
2011.10 - 2012.09
Posting Agent
Regan Bail Bond
2011.08 - 2012.09
Reserve Police Officer
Raymond Police Department
2007.12 - 2012.01
Clerk
Dennis Company
2007.08 - 2011.09
Graduated - General Law
Reserve Police Academy
High School Diploma -
Adna Middle/High School
Some College (No Degree) -
Centralia College
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