Kristina Wetzel
San Antonio,TX
Summary
Professional in retail management, customer service, and bringing valuable experiences in enhancing merchandise displays and managing inventory. Known for reliable team collaboration, communication, and achieving operational goals. Excels in maintaining product quality and adapting to retail needs.
Overview
9
9
years of professional experience
Work History
General Merchandise Expert
Target
11.2017 - Current
- Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
- Boosted sales by creating visually appealing merchandise displays and promotional arrangements
- Assisted in implementing store-wide sales events, coordinating with team members to ensure smooth execution and positive customer experiences.
- Greeted store customers and discussed needs.
- Stocked shelves to match planogram images and instructions.
- Supported inventory management efforts with timely unloading of shipments and accurate record-keeping of incoming products.
- Facilitated efficient customer transactions at registers while prioritizing accuracy in handling cash payments and processing returns.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
Retail Sales Associate
Forever 21
07.2016 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Education
No Degree - Education
Northwest Vista College
San Antonio, TXSkills
- Task delegation
- Brand awareness
- Merchandise planning
- Goal setting and prioritization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Organizational skills
- Staff training
Timeline
General Merchandise Expert
Target
11.2017 - Current
Retail Sales Associate
Forever 21
07.2016 - 10.2017
No Degree - Education
Northwest Vista College
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