Kristina Whisenant
Hazel Green,AL
Summary
Experienced customer service professional with a strong record of managing priorities and achieving performance targets. Thrives in high-pressure environments, excels at physically demanding tasks, and prioritizes safety. Recognized as a reliable team player with an excellent attendance record.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Technician
Mazda Toyota Manufacturing
10.2023 - 09.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Built vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Customer Service Representative
Heartland Dental
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
08.2014 - 03.2023
- Answered inbound calls, in regards to billing, sales and technical issue
- Up-sold customers on plans, devices, and add-ons
- Assisted with payment and ordering new products
- De-escalated customer issues
- Logged details of customer service calls in computer system following correct protocols
- Remained open to feedback from supervisor and peers to build and improve skill set
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Followed up with customers regarding product functionality and overall satisfaction
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Developed strong customer relationships and loyalty through effective communication
- Met daily customer service quotas with a focus on quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
RETAIL SALES ASSOCIATE
Toys"R"Us
06.2011 - 08.2014
- Located merchandise on racks or shelves and delivered to customers
- Set up promotional displays and signage to increase sales
- Delivered exceptional customer service to guests
- Maintained a clean and organized store environment that met all safety standards
- Leveraged product knowledge to demonstrate features and benefits
- Greeted customers and engaged in conversation to assess needs
- Explained products and services to help customers make informed decisions
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Used POS system to process sales and refund transactions
- Cleaned and organized sales floor in accordance with company merchandising standards
- Promoted store products by actively engaging customers and providing product demonstrations
- Utilized sales strategies to increase average purchase amounts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
HIGH SCHOOL DIPLOMA -
Hazel Green High School
05.2009
Skills
- Sales Expertise
- Critical Thinking
- Problem Solving
- Flexibility
- Communication
- Teamwork
- Organization
- Attention To Detail
- Responsibility
- Negotiations
- Mathematics
- Project Management
- Writing/Typing
- Strong Work Ethic
- Problem-Solving
- Customer Service
- Team Collaboration
- Issue Resolution
- Ticket writing
- Calibration understanding
Certification
- Licensed life and health insurance sales rep
Timeline
Automotive Technician
Mazda Toyota Manufacturing
10.2023 - 09.2024
Customer Service Representative
Heartland Dental
06.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
08.2014 - 03.2023
RETAIL SALES ASSOCIATE
Toys"R"Us
06.2011 - 08.2014
HIGH SCHOOL DIPLOMA -
Hazel Green High School
- Licensed life and health insurance sales rep
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