Kristina Wilkinson
Office Clerk/Administrative
Nampa,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Office Clerk
Darling Ingredients Inc
Kuna, ID
01.2022 - Current
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Maintained records of employee attendance and leave balances.
- Updated customer accounts information in the database system accurately.
- Resolved customer complaints promptly and professionally.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed client communication, scanning documents and distribution of mail.
- Contacted customers regarding account updates and potential problems.
Collision Parts Associate
Larry Miller Collision Center
Boise , ID
11.2020 - 01.2022
- Received, checked, and stocked parts inventory.
- Organized and labeled shelves to ensure easy retrieval of items.
- Processed incoming orders and ensured accuracy of shipments.
- Maintained records of all transactions in the computer system.
- Ensured that all stock was stored safely and securely according to company standards.
- Created purchase orders for new parts as needed by shop personnel.
- Followed up with suppliers to expedite back-ordered items or resolve discrepancies in deliveries.
- Verified invoices against packing slips prior to payment processing.
- Answered phones promptly and courteously while providing excellent customer service.
- Investigated any issues regarding pricing, availability, returns.
- Inspected incoming merchandise for damage or defects before stocking shelves.
- Managed scrap and waste disposal process according to applicable regulations.
- Participated in physical inventories on a quarterly basis.
- Developed strong relationships with vendors and suppliers.
- Received, examined and reshelved returned parts.
Operations Clerk
JM Thomas Forest Products
Boise, ID
10.2013 - 10.2020
- Inspected incoming shipments for quality, quantity, and damage.
- Processed customer orders and invoices, ensuring accuracy of information.
- Maintained filing system for all operations documents and reports.
- Assisted in developing standard operating procedures for operations team.
- Coordinated shipments with freight carriers and provided tracking information to customers.
- Performed data entry tasks for order processing, shipping and billing activities.
- Investigated discrepancies between customer orders and actual deliveries received.
- Assisted with answering phones, filing paperwork, entering data and to support operations department.
- Updated and input route information into computer system on daily basis.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained and processed operations information, including vehicle maintenance, accounting and route sheets.
- Dispatched commercial, residential and roll off trucks as well as managed scale operations.
- Assisted dispatchers by responding to customer and driver complaints and inquiries.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Typed, formatted and edited correspondence and other documents.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Trained staff members to perform work activities and use computer applications.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Education
Some College (No Degree) - General Education
Cuesta College
San Luis Obispo, CASome College (No Degree) - Accounting
Southern New Hampshire University
Hooksett, NHSkills
- File Organization
- File Maintenance
- Data Entry
- Data Management
- Records Management
- Inventory Control
- Professional and Mature
- Digital Archiving
- Office Supply Management
- Inventory Management
- Information Verification
- Telephone Reception
- Administrative Support
- Inbound Calls
- Mail Distribution
- Scanning and Copying
- Word Processing
- Office Administration
- Team Collaboration
- Records Administration
- Office Management
- Document Scanning
- Mail Handling
- Human Resources
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
Office Clerk
Darling Ingredients Inc
01.2022 - Current
Collision Parts Associate
Larry Miller Collision Center
11.2020 - 01.2022
Operations Clerk
JM Thomas Forest Products
10.2013 - 10.2020
Some College (No Degree) - General Education
Cuesta College
Some College (No Degree) - Accounting
Southern New Hampshire University
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