Kristina Williams
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Owner/President
Self Employed
Jacksonville, FL
06.2018 - 08.2022
- Founder and establisher of Kingdom Fitness By K Studio
- Over 20 years of experience in successfully helping clients achieve their fitness and wellness goals .
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Devised processes to boost long-term business success and increase profit levels.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Informed clients about nutrition, lifestyle issues, and weight control.
- Volunteered and assisted with special events and member incentive programs such as Family Fun Run, Wounded Warriors, and Army 5K Run.
- Aligned branding initiatives and sales strategies with client goals
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Developed organization systems for personal fitness plans, records and contracts
Flight Attendant
PSA/American Airlines
Jacksonville, FL
05.2016 - 06.2018
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Answered passengers’ questions and provided solutions to issues arising during flights.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Trained on operation of various Aircrafts, including CRJ 200, CRJ 700 and CRJ 900.
- Stocked aircraft cabin interiors for flights with equipment and supplies.
- Supervised unaccompanied minors during flights.
- Increased customer satisfaction by resolving issues
Case Manager
Florida Community Prevention Center
Jacksonville, FL
02.2015 - 12.2015
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to question and concerns.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed support services and fostered communication among social workers, Mental Health therapists, hospital staff and patients.
- Provided counseling, mentorship, financial management classes and case management for over 100 Veteran’s and their families in Florida and Georgia regions.
- Served as advocate for clients, by contacting Landlords to negotiate and re-establish residency for clients in jeopardy of becoming evicted.
- Worked closely with other agencies such as shelters, soup kitchens, various churches, Community Action Agencies and Social Services.
- Set up booths and gave briefings at Fighting Homelessness Programs, assisted over 1,600 homeless Veterans find homes, gain employment, and apply for Veteran benefits.
- Conducted money management classes and assisted clients in utilizing problem solving skills to create life lasting solutions to fix their current situations.
Personal Trainer
24/7 Workout Anytime Fitness Gym
Jacksonville, FL
01.2014 - 08.2015
- Screened on average 15 to 20 clients weekly and performed client assessments.
- Taught clients how to properly operate exercise equipment.
- Curbed learning time by effectively developing customer rapport and training clients.
- Designed and executed individual and small group exercise fitness programs and regimens weekly.
- Designed specific workout systems for individual clients based on performance ability.
- Educated club members about relationship between nutrition and fitness daily.
- Built customer loyalty by executing effective completion of training initiatives.
- Supplied clients with dietary restrictions and guidelines.
- Organized files and created new system for personal fitness plans, records and contracts.
- Trained clients during strength training, cardio vascular exercise and stretching
- Designed specific workout systems for individual clients based on performance ability
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
- Built customer loyalty by smoothly executing training initiatives
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Increased membership enrollment by using innovative sales and promotional techniques
Administrative Assistant
Jacksonville Veteran Center
Jacksonville, FL
01.2014 - 02.2015
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Redesigned scheduling system for 450 to 500 clients per week.
- Redesigned and created more efficient filing system.
- Managed and delegated employees in setting up displays for major events celebrating Veterans.
- Sphere-headed marketing and advertisement of services provided by Jacksonville Veteran Services.
- Provided customer service to over 1000 Veterans during Job Fair hosted at "The Veterans Memorial Arena" in Jacksonville, FL.
- Worked closely with City Hall in Jacksonville Florida and Veterans Affairs Outpatient Clinic in efforts to combat homelessness for Veterans and their families.
Human Resources Manager
United States Army
Jacksonville, FL
01.1998 - 10.2013
- Served as Human Resources Manager in aggressive environment, processed and tracked on average 150 Enlisted and Officer Actions weekly with 100% completion of all actions.
- Responsible for daily processing of new Soldiers transferred to Battalion and assigned Soldiers to appropriate company according to there specific military occupational skill.
- Deployed to Iraq in combat zone. Responsible for accuracy of Flight Manifests, ensured Soldiers were slotted and placed on manifest for on time departures; scheduled flight pick ups and safely return of Soldiers from deployment.
- Supervised and responsible for section of Soldiers in aggressive environment that stay on constant rotation due to deployment in combat zone.
- Served as mentor, leader, coach and counselor to Soldiers of diverse ethnic background, trained and prepared Soldiers for promotion and proficiency of duties and specific military occupations.
- Responsible for daily accountability reports of Personnel Status (PERSTAT) for over 2,000 personnel.
- Ensured regulatory guidance and proper procedures were understood and followed, servicing over 500 multi-component personnel in battalion consisting of Active Duty Army, National Guard, Reserves, and Department of Defense Personnel.
- Hand selected for special duty assignment, served as Case Manager and counselor for personnel of all ranks, ethnic backgrounds and ages, working hand in hand with Nurse Case Managers, Prime Care Managers in addition to other duties as assigned for customer service and administrative duties.
- Responsible for care and welfare of Platoon of 26 Warriors; ensured current training, conducted daily checks for proper wear of uniform according to standards, ensured required personal items were readily available at all times while on duty, attended medical appointments and made routine health and well fare checks to living quarters to ensure clean living standards.
- Conducted weekly training classes, instructed classroom setting of 10 to 20 Service members.
Education
Associate of Science - Psychology
Florida Gateway College
Lake City, FL 08.2022 - Current
No Degree - Health And Physical Fitness
ISSA International Sports Sciences Association
Phoenix, AZ 01.2019 - Current
Certification/License - Sport And Fitness Administration
STRONG By Zumba Instructor Course
Conway, SC2019
License And Certification - Pilot And Flight Crew
PSA/American Airlines Flight Attendant Training
Vandalia, OH2016
Certificate of Completion - Travel & Tourism Professional
Travel Academy
Eagan, MN2016
Level I Self Defense Certificate of Completion - Self Defense
Combatives Level I
South Korea2013
Certificate of Completion With Special Skill Identifier - Advanced Leadership Course
Warrior Transition Unit TRIAD of Leadership
Dallas, TX2012
Skills
- Strong Verbal Communication
- Client needs assessment
- Certified Group Fitness Instructor
- Personal fitness training
- Extensive knowledge of health and wellness
- Effective Communicator and Public Speaker
- Leadership and People Development
- Integrity and Transparency
- Strategic Planning
- Inventory Optimization
- Intuit QuickBooks
- Analytical and Critical Thinker
- Innovative and Visionary
- Thrive Under Pressure
- Management Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Science - Psychology
Florida Gateway College
08.2022 - Current
No Degree - Health And Physical Fitness
ISSA International Sports Sciences Association
01.2019 - Current
Owner/President
Self Employed
06.2018 - 08.2022
Flight Attendant
PSA/American Airlines
05.2016 - 06.2018
Case Manager
Florida Community Prevention Center
02.2015 - 12.2015
Personal Trainer
24/7 Workout Anytime Fitness Gym
01.2014 - 08.2015
Administrative Assistant
Jacksonville Veteran Center
01.2014 - 02.2015
Human Resources Manager
United States Army
01.1998 - 10.2013
Certification/License - Sport And Fitness Administration
STRONG By Zumba Instructor Course
License And Certification - Pilot And Flight Crew
PSA/American Airlines Flight Attendant Training
Certificate of Completion - Travel & Tourism Professional
Travel Academy
Level I Self Defense Certificate of Completion - Self Defense
Combatives Level I
Certificate of Completion With Special Skill Identifier - Advanced Leadership Course
Warrior Transition Unit TRIAD of Leadership
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