Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kristina Williams

North Andover,MA

Summary

Dynamic server and bartender with a strong work ethic and exceptional customer service skills, honed at Burtons Grill. Recognized for enhancing guest satisfaction through personalized service and efficient cash handling. Proven ability to manage high-volume events while maintaining cleanliness standards and fostering guest engagement.

Diligent server and bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Server and Bartender

Burtons Grill
11.2005 - Current
  • Managed multiple tables simultaneously, ensuring high service quality throughout each shift.
  • Delivered food and beverages promptly while prioritizing customer needs.
  • Utilized POS system for accurate order placement, bill management, and complimentary item handling.
  • Collaborated with team members to enhance workflow during peak periods, improving guest satisfaction.
  • Fostered strong relationships with regular customers to encourage repeat visits.
  • Executed opening and closing duties, maintaining a prepared dining area for smooth transitions.
  • Assisted in training new hires on restaurant standards and operational best practices.
  • Set positive tone for dining experience as initial point of contact for guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server and Bartender

The Loft Chophouse
06.2001 - 11.2005
  • Managed multiple tables simultaneously, ensuring high service quality throughout shifts.
  • Enhanced customer satisfaction by promptly addressing needs and delivering personalized service.
  • Maintained a clean and organized dining area to promote an enjoyable guest experience.
  • Served large customer volumes during special events and peak hours efficiently.

Education

Bachelor of Arts - Criminal Justice

Southern Vermont College
Bennington, VT

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Menu memorization

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Supervised team of 25 staff members.
  • Resolved product issue through consumer testing.

Certification

TIPS Certified

Allergy Awareness

Timeline

Server and Bartender

Burtons Grill
11.2005 - Current

Server and Bartender

The Loft Chophouse
06.2001 - 11.2005

Bachelor of Arts - Criminal Justice

Southern Vermont College

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