Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KRISTINA WILLINGHAM

Snellville,GA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

6
6
years of professional experience

Work History

Receptionist

Mod Mutt
Austin, Texas
10.2021 - 07.2022
  • Greeted clients and visitors warmly, establishing a welcoming atmosphere.
  • Managed phone calls and inquiries, directing them to appropriate staff members.
  • Scheduled appointments efficiently, coordinating with team availability and client needs.
  • Maintained front desk organization, ensuring a tidy and professional appearance.
  • Assisted with administrative tasks, including filing documents and data entry.

Youth Behavioral Specialist

Pioneer Human Services
Tacoma, Washington
06.2018 - 10.2020
  • Documented youth behavior through systematic observation and analysis.
  • Prepared and facilitated group therapy sessions, ensuring effective participation.
  • Administered medication according to established protocols.
  • Prepared nutritious meals to support youth health and well-being.
  • Transported youth to scheduled appointments, promoting timely access to services.
  • Managed phone communications by addressing inquiries and redirecting calls as necessary.

Cook

Vashon Community Care
Vashon, Washington
06.2017 - 04.2018
  • Prepare, cook and serve meals for up to 45 residents
  • Maintained correct temperatures of foods specified by health codes
  • Operated kitchen equipment safely to comply with OSHA regulations.
  • Supported large scale operations with fast, accurate cooking work.
  • Accommodated special requests, substitutions or adjustments to meet dietary restrictions.

Sous Chef

May Kitchen
Vashon, Washington
09.2016 - 05.2017
  • Led daily pre-shift meetings to address shift-related issues and disseminate information to staff.
  • Coached employees alongside chef-partner, fostering high-performance standards.
  • Supervised food preparation and production, enhancing productivity while minimizing waste.
  • Represented restaurant at industry and community events to promote brand visibility.
  • Developed and implemented seasonal menu ideas and special event offerings.
  • Collected guest feedback on food quality and service levels for continuous improvement.
  • Estimated daily production needs, effectively communicating requirements to kitchen personnel.
  • Enforced safety and sanitary practices to protect staff and guests.

Education

Associate in Science (A.S.) - Human Services

Tacoma Community College
Tacoma, Washington
06.2020

Associate in Arts (A.A.) - Culinary

Le Cordon Bleu
Burien, Washington
09.2017

Skills

  • Psychology and sociology
  • Appointment scheduling
  • Phone etiquette
  • Time management
  • Conflict resolution
  • Team collaboration
  • Active listening
  • Customer/Client relations
  • Treatment planning
  • Scheduling and calendar management
  • Administration and management
  • Therapy and counseling

References

  • Adrien Carrington, 512-781-4176
  • Eliana Thormann, 954-805-7775
  • Sasha Maes, 253-281-7730

Timeline

Receptionist

Mod Mutt
10.2021 - 07.2022

Youth Behavioral Specialist

Pioneer Human Services
06.2018 - 10.2020

Cook

Vashon Community Care
06.2017 - 04.2018

Sous Chef

May Kitchen
09.2016 - 05.2017

Associate in Science (A.S.) - Human Services

Tacoma Community College

Associate in Arts (A.A.) - Culinary

Le Cordon Bleu

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