Kristina Winks
Westerville,OH
Summary
Current undergraduate and full-time student in Health Information Technology with a wealth of experience in delivering exceptional customer relations. Demonstrated skills in leadership, management, and conflict resolution. Strong focus on providing top-notch service, well-equipped to contribute to any team or organization in need of these valuable qualities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Cleaner
COTTAGE CARE
09.2024 - Current
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Managed and prioritized workload efficiently to ensure timely completion of cleaning assignments
- Collaborated with clients to understand their specific cleaning needs and preferences
Front Office Operations Supervisor
Castaway Bay- Cedar Point
03.2018 - 10.2024
- Supervised a team of 10+ operations staff, ensuring efficient and smooth daily operations
- Developed and implemented standard operating procedures (SOPs) to improve operational efficiency
- Trained and mentored new hires on company policies, procedures, and safety protocols
- Monitored key performance indicators (KPIs) to identify areas for improvement and implement corrective actions
Airbnb Cleaner
Good Day LLC
08.2023 - 05.2024
- Performed thorough cleaning of residential homes being utilized for Airbnb rentals, including laundry, dusting, vacuuming, mopping floors, and sanitizing surfaces
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Managed inventory of cleaning supplies and equipment, ensuring availability for daily operations
- Notified management promptly regarding any maintenance issues or repairs needed within the properties being cleaned
Tier 2 Technical Support Agent
DialAmerica
12.2020 - 06.2022
- Service of both inbound client calls & internal assist calls for Client based questions that arised during their calls, troubleshooting accounts and resolving issues
- Tier 2 agents are also responsible for processing fraud disputes for unauthorized transactions within the ReliaCard family
- Managed and prioritized incoming help desk tickets, ensuring prompt resolution of user problems
- Escalated complex or unresolved issues to senior Tier 3 agents or appropriate teams for further investigation
Front Office Manager
Holiday Inn Express - IHG Hotels
10.2019 - 12.2020
- Run daily management tasks for smooth operations of the hotel in both front and back of house areas
- Complete hiring and training of all new hotel staff including scheduling
- Group Sales Lead Coordinator
- Created daily reports on occupancy rates, revenue generated, and other key metrics to inform decision-making processes
- Maintained up-to-date knowledge of hotel services, amenities, local attractions, and events to provide accurate information to guests
- Oversaw the maintenance of lobby area cleanliness standards by coordinating with housekeeping staff throughout the day
Education
Undergraduate - Healthcare Information Technology
DeVry University
Columbus North03.2025
High School Diploma -
03.2025
Skills
- Computer literacy
- Guest Relations Experience
- Management & Leadership
- Cash Handling
- Office Management
- Insurance Verification
- Microsoft Office Software
- Telemarketing
- Scheduling
- Data entry
- Medical terminology
Certification
High School Diploma, 06/01/03
Timeline
House Cleaner
COTTAGE CARE
09.2024 - Current
Airbnb Cleaner
Good Day LLC
08.2023 - 05.2024
Tier 2 Technical Support Agent
DialAmerica
12.2020 - 06.2022
Front Office Manager
Holiday Inn Express - IHG Hotels
10.2019 - 12.2020
Front Office Operations Supervisor
Castaway Bay- Cedar Point
03.2018 - 10.2024
Undergraduate - Healthcare Information Technology
DeVry University
High School Diploma -
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