Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Wright

Saratoga,AR

Summary

Proven leader with a track record of enhancing efficiency and satisfaction at Offenhauser & Co through innovative problem-solving and effective communication. Skilled in schedule management and adaptability, consistently achieving or exceeding performance targets. Cultivates positive environments, driving success and employee retention with a focus on continuous improvement and strategic decision-making. Adept at schedule and time management, I significantly enhanced efficiency and customer satisfaction at Nordstrom by implementing innovative solutions and fostering a professional work environment. My adaptability and problem-solving abilities have consistently driven positive outcomes, demonstrating a strong capacity for decision-making and effective communication.

Overview

23
23
years of professional experience

Work History

Homeschool Teacher

Self-employeed
01.2021 - Current
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
  • Supported social-emotional growth by integrating character education lessons that foster empathy, resilience and selfawareness.
  • Ensured a safe and inclusive learning environment by addressing any behavioral issues promptly and with sensitivity, reinforcing the importance of respect for oneself and others.
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Fostered a positive learning environment, promoting open communication and active participation among students.
  • Adapted curriculum to accommodate different learning styles, ensuring all students had equal access to educational materials.
  • Utilized various assessment methods to track progress accurately, identifying areas requiring additional attention or support from parents or tutors.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Assessed student progress regularly, utilizing test results to adjust teaching strategies as needed.
  • Assisted students in preparing for standardized tests, yielding significant improvements in test-taking strategies and confidence.

Bond Specialist

Offenhauser & Co
08.2011 - 01.2021
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.
  • Increased efficiency by automating routine tasks with software solutions.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Conducted in-depth market research for identifying new business opportunities.
  • Boosted company's online presence by developing comprehensive digital marketing strategy.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Hospitalist Administrator

Hospital
01.2007 - 02.2008
  • Reduced readmission rates through thorough discharge planning and follow-up care coordination.
  • Coordinated patients' admissions and discharges, working closely with family members and case managers to line up any additional care needs.
  • Upheld ethical standards in practice by maintaining confidentiality and respecting the autonomy of patients and their families in decision-making processes.
  • Improved patient satisfaction by providing comprehensive and individualized care plans.

Executive Assistant

Hillwood
01.2006 - 05.2007
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

Department Manager

Nordstrom
05.2005 - 05.2006
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Department Manager

Nordstrom
01.2002 - 08.2004
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.

Education

Associate's Degree - Business Administration

Southern Arkansas University
Magnolia, AR
05.2011

Skills

  • Schedule Management
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills

Timeline

Homeschool Teacher

Self-employeed
01.2021 - Current

Bond Specialist

Offenhauser & Co
08.2011 - 01.2021

Hospitalist Administrator

Hospital
01.2007 - 02.2008

Executive Assistant

Hillwood
01.2006 - 05.2007

Department Manager

Nordstrom
05.2005 - 05.2006

Department Manager

Nordstrom
01.2002 - 08.2004

Associate's Degree - Business Administration

Southern Arkansas University

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Kristina Wright