Kristina Wright

As the General Manager, I am tasked with crafting and disseminating operational procedures to a team of 10-20 employees, conducting interviews with potential hires, managing the documentation for new employees, and leading training sessions. My crucial role boosts productivity and staff retention by improving operational processes and nurturing a cohesive team environment. I adeptly arrange the schedules for both front-of-house and kitchen staff, planning for peak times to guarantee efficient and amiable service that surpasses the expectations of guests and the brand alike. My efforts are key in achieving the store's sales and financial goals through the optimization of restaurant operations and the advancement of leadership skills. By exemplifying outstanding customer service, I motivate the team to interact proactively with customers, fulfilling their needs and fostering brand loyalty. Furthermore, I maintain the store's cleanliness and compliance with food safety and hygiene regulations, while also overseeing vendor relationships and inventory management.

In this period, the company experienced considerable growth, and my contributions were crucial in setting up several locations across the Dallas-Fort Worth area. I improved the performance of underperforming stores by introducing new systems, processes, and training programs, and by managing staff hiring and terminations. Additionally, I oversaw inventory control and executed strategic plans to increase profits and reduce long-term expenses.

In my role as Assistant Manager, I fostered and sustained effective working relationships with team members, management, and customers. My contributions included analyzing productivity reports and overseeing performance management. I assisted the General Manager by implementing policies and procedures in key areas like human resources, compliance, safety, and quality assurance. I established expectations and exemplified outstanding service, exuding a positive attitude and passion for the job, the company, and our clientele.