Kristina Zapata
Willis
Summary
Dedicated professional with 20 years in insurance claims management. Proven ability to resolve issues effectively, ensuring accuracy and timely follow-ups. Committed to delivering high-quality results in patient account operations.
Overview
20
20
years of professional experience
Work History
Patient Acct Rep 2
Henry Mayo Newhall Hospital
Valencia
02.2016 - Current
- Manage claims: Follow up on unpaid or denied insurance claims, which may involve researching payment status and correcting billing errors.
- Communicate with payers: Contact insurance companies to resolve denied claims.
Medical Insurance Collector
Valley Presbyterian Hospital
Van Nuys
02.2006 - 02.2016
- Followed up on insurance claims until paid
- fixed errors leading to account resolutions
Education
Medical Billing & Coding
Arizona City, AZ01-2005
High School Diploma -
Spring High School
Texas07-1991
Skills
- Communication: Professional and clear communication with insurance companies
- Attention to detail: Essential for accurately reviewing claims and EOBs (Explanations of Benefits)
- Problem-solving: Needed to analyze denied claims and find solutions
- 20 years experience as an insurance collector 10 with Henry Mayo Hospital
Timeline
Patient Acct Rep 2
Henry Mayo Newhall Hospital
02.2016 - Current
Medical Insurance Collector
Valley Presbyterian Hospital
02.2006 - 02.2016
Medical Billing & Coding
High School Diploma -
Spring High School