Hi, I’m
Kristina Baker
Greater Minneapolis - St,MN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Top-notch Operations Officer with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
17
years of professional experience
Work History
Quality One Automation
Chief Operating Officer
11.2022 - Current
Job overview
- Founded performance- and merit-based evaluation system to assess staff performance.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Cultivated company-wide culture of innovation and collaboration.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Managed financial, operational and human resources to optimize business performance.
Andros ENT & Sleep Center
Chief Operating Officer
11.2021 - 12.2022
Job overview
- Oversee the operation of three businesses
- Processed Payroll, Accounts Payable, and Accounts Receivable
- Directed staff and recruited/trained new employees
- Maintained employee documentation regarding personnel files, payroll records and vacation/sick times
- Ordering and maintaining inventory of all supplies
- Negotiating all vendor contracts
- Development of policies and procedures to ensure regulatory compliance, patient satisfaction, and billing accuracy
- Oversee or complete all aspects of accounts receivable, purchasing, accounts payable, financial statements, payroll, physician credentialing, cost analysis, and budget creation, marketing, trending logs and projection data, human resources, and insurance and vendor negotiations
- Supervision and management of front office, back office, physician, medical assistants and billing staff
- A total of 40 employees
- Reported to the President/CEO/Owner of the corporation
- Develop, analyze, and implement business plans for short and long term strategic growth
- Collaborate with Marketing to strategically grow overall practice and provider volumes
- Work with IT Specialist to ensure clinic workflow is optimized and streamlined to reduce inefficiency
- Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data in QuickBooks
- Provided structured feedback for each staff member through yearly development plans and informal and formal follow-up; handle performance issues of staff
- Opened a second location after 4 months in new position which included construction advisement, ordering all equipment, staffing, training and organizing grand opening
- Also responsible for facilities management and has facilitated multiple office moves as well as expansions and fit-outs
- Calendar management
- Collect, maintain and follow up on action item lists coming out of meetings
- Plan, coordinate and execute all types of local and remote meetings and events
- Handle multiple tasks, switching priorities and focus as needed
- Accurate and timely handling of time and expense reports; reconciliation of corporate sponsored credit card
- Prepare or edit presentation materials for any type of meeting - internal or external
- A troubleshooter and problem solver
Andros ENT & Sleep Center, MedSpa
Practice Administrator
04.2021 - 11.2021
Job overview
- Promoted to Practice Administrator to strengthen business plans for strategic growth through supervising 40 employees, developing marketing goals, improving processes and patient experience, and driving all internal and external meetings
- Optimize budgets and spending by negotiating with vendors and executing all ordering for both clinic locations and managing payroll and billing
- Reports directly to owner/CEO on all aspects of the business, especially on business processes and compliance
- Administer all job postings, interviews, hiring, onboarding, and training
Andros ENT and Sleep Center
Administrative Assistant
01.2019 - 04.2021
Job overview
- Helped supervise all employees by working closely with the Practice Administrator and acted as a medical assistant when necessary
- Maintained Medical Assistant duties while adding duties such as: assisting with payroll, implementing training for all departments, monthly and year end reports, transitioning to a new patient management software, billing and coding, and opening a second location
CMA
Medical Assistant
08.2015 - 01.2019
Job overview
- Responsible for rooming patients, taking vitals, scribing for doctor, entering information into patients’ charts, and electronically prescribing prescriptions
- Acted as Health Insurance Portability and Accountability (HIPPA) coordinator
- Compiled credentialing for all new providers
- Assisted in marketing efforts for all businesses (ENT, Audiology, and MedSpa)
Minnesota
Medical Assistant Externship
10.2014 - 12.2014
Job overview
- Center for Obesity, Metabolism and Endocrinology, Learned how to room patients, take vital signs, and methods of phlebotomy
- Answered phones and gained experience in medical customer service and scheduling
Wells Fargo
Teller
11.2012 - 08.2013
Job overview
- Communicated with customers in a calm, orderly manor
- Assisted with all location marketing initiatives
- Executed daily cash audit
Gander Mountain
Customer Service and Marketing Coordinator
04.2011 - 08.2012
Job overview
- Managed customer services counter and balanced till
- Ran cash register and phones
- Constructed ad signage and positioned weekly ads for best return on investment
Home Depot
Head Cashier
05.2006 - 10.2010
Job overview
- Supervised 20 employees and their daily activities
- Carried out opening and closing responsibilities, maintained a clean environment, and appropriately stocked store items during shift
- Provided excellent customer service and problem resolution
Education
Bachelor of Science from Psychology
Associates from Applied Science, Medical Assistance
Skills
- Financial Management
- Advertising Initiatives
- Operations Administration
- Planning and Execution
- Operational Oversight
- Executive Leadership
- Business Administration
- Project Oversight
- Attention to Quality
- Customer Experience Control
- Policy Development
- Cross-Functional Collaboration
- Business Development
- Process Improvement
- Personnel Development
- Improve Policies
- Operational Analysis
- Strategic Planning
- Change and Growth Management
- Departmental Coordination
- Approachable and Outgoing
- Defining Company Vision
- Leadership and People Development
- Adaptable and Flexible
- Strategize Plans
- Balanced Work Ethic
- Employee Motivation and Performance
- Management Team Leadership
- Mission and Vision
- Expectation Management
- People and Culture
- Innovative and Visionary
- Industry Expertise
- Manage Programs
- Analytical and Critical Thinker
- Management
- Technology
- Production
- Delegation
- Marketing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chief Operating Officer
Quality One Automation
11.2022 - Current
Chief Operating Officer
Andros ENT & Sleep Center
11.2021 - 12.2022
Practice Administrator
Andros ENT & Sleep Center, MedSpa
04.2021 - 11.2021
Administrative Assistant
Andros ENT and Sleep Center
01.2019 - 04.2021
Medical Assistant
CMA
08.2015 - 01.2019
Medical Assistant Externship
Minnesota
10.2014 - 12.2014
Teller
Wells Fargo
11.2012 - 08.2013
Customer Service and Marketing Coordinator
Gander Mountain
04.2011 - 08.2012
Head Cashier
Home Depot
05.2006 - 10.2010
Bachelor of Science from Psychology
Associates from Applied Science, Medical Assistance
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