KRISTINA GRIM
Snoqualmie,WA
Summary
Dedicated professional with expertise in customer service, time and team management, business operations, and problem-solving. Strong communication skills with a track record of building positive relationships and surpassing goals. Seeking to further skills and knowledge in a new environment that aligns with future objectives. Skilled at identifying and addressing knowledge gaps to provide value to the employer and team. Thrives in fast-paced settings, driving technological progress, and delivering impactful solutions to boost organizational performance.
Overview
21
21
years of professional experience
Work History
Bartender/Server/Host
North Bend Bar and Grill
01.2023 - 01.2024
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Exceeded customer service expectations, gaining many repeat customers, and making memorable experiences for guests.
- Operated POS systems and managed bar tabs to track revenue.
- Created beverage menus in collaboration with management to promote drink specials and events.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions.
- Trained and supervised bar staff to deliver exceptional service to customers.
- Oversaw bar operations, ordering supplies, setting schedules, and monitoring staff service.
- Worked flexibly to cater to fluctuating coverage needs.
- Responded to all customer concerns or issues promptly and professionally.
- Maintained safety standards by conducting inspections and addressing hazards promptly.
- Gave input to senior management to assist with budgets, production planning and labor management strategies.
- Boosted team performance with continuous training strategies.
- Executed cash management duties with POS and shift reports.
Shift Supervisor/Barista
Starbucks Coffee
01.2021 - 01.2023
- Won partner of the year January 2022.
- 1st person in many districts to be promoted within one year of working at Starbucks.
- Responded to all customer concerns or issues promptly and professionally.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Met production targets and improved efficiency through organized schedules, coordinated work flow, and careful management of priorities.
- Maintained safety standards by conducting inspections and addressing hazards promptly.
- Gave input to senior management to assist with budgets, production planning and labor management strategies.
- Boosted team performance with continuous training strategies.
- Executed cash management duties with POS and shift reports.
- Delegated tasks and scheduled breaks accordingly to encourage teamwork during shifts and comply with company standards and labor laws while upholding quality standard.
Reservation Agent
Salish Lodge & Spa
12.2019 - 06.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Coordinated with transportation and accommodation providers to manage bookings during peak seasons without overbooking.
Bartender/Server
Zeeks Pizza
06.2017 - 10.2019
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager/Barista
Huxdotter coffee
01.2003 - 01.2017
- Responded to all customer concerns or issues promptly and professionally.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Met production targets and improved efficiency through organized schedules, coordinated work flow, and careful management of priorities.
- Maintained safety standards by conducting inspections and addressing hazards promptly.
- Gave input to senior management to assist with budgets, production planning and labor management strategies.
- Ordered new materials and equipment parts based on expected production demand and maintenance needs.
- Boosted team performance with continuous training strategies.
- Executed cash management duties with POS and shift reports.
- Delegated tasks and scheduled breaks accordingly to encourage teamwork during shifts and comply with company standards and labor laws while upholding quality standard.
Education
Master of Science - Neuroscience
Bellevue College
06-2032
High School Diploma -
Mount Si High School
Snoqualmie, WA06-2007
Skills
- Customer Service
- Highly reliable
- Time and Team Management
- Customer Relations
- Business Operations
- Clear and effective communication
- Patience and tolerance
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Suggestive selling
- Food service
- Team training and development
- Alcohol awareness
- New hire training
- Inventory
- Staff management
- Health codes compliance
- Basic accounting
- Order management
- Excellent judgment
- Point of sale systems
- Marketing and sales experience
- Honest and dependable
- Teamwork and professionalism
- Issue resolution
Timeline
Bartender/Server/Host
North Bend Bar and Grill
01.2023 - 01.2024
Shift Supervisor/Barista
Starbucks Coffee
01.2021 - 01.2023
Reservation Agent
Salish Lodge & Spa
12.2019 - 06.2020
Bartender/Server
Zeeks Pizza
06.2017 - 10.2019
Manager/Barista
Huxdotter coffee
01.2003 - 01.2017
Master of Science - Neuroscience
Bellevue College
High School Diploma -
Mount Si High School
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