Kristina King
Amarillo,Texas
Summary
Hardworking Training Coordinator eager to utilize the knowledge and skills that have been acquired in the field of training, social work, and as a business owner and is well-versed in handling all support functions and managing communication between trainers and participants. Prepared to bring evaluation, collaboration, and training delivery skills developed over a several year career to a growth-oriented role. Possessing self-motivation, follow-through, strong work ethic, positive attitude, and desire to help others will enable the objectives as a Safety Specialist to be achieved.
Overview
9
9
years of professional experience
3
3
Certification
Work History
PROGRAM TRAINING SPECIALIST
ST. FRANCIS MINISTRIES
01.2022 - Current
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Follow and adhere to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP’s), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state and local rules, statutes, regulations, and contractual terms.
- ECSI CPR Instructor Certified 12/2023
- MAB Instructor Certified 9/30/2022
OWNER
HELP Services of Amarillo
07.2020 - Current
- Created business plans, arranged financing, maintained business records, developed marketing strategies, and identifying business opportunities.
VOLUNTEER SUPERVISOR
AMARILLO AREA CASA INC.
08.2021 - 01.2022
- Maintained an ongoing caseload of CASA volunteers; provided supervision and support to CASA volunteers in the exercise of their duties; established routine contact with all volunteers and maintains detailed records concerning all contact with volunteers and other parties involved in a child’s case.
FINANCIAL SERVICE ASSOCIATE
AIG
10.2020 - 08.2021
- Reviewed, analyzed, and processed complex financial documents for life insurance and annuity policies
- Maintained professional communication with insurance sales representatives and policy owners as needed for corrections and clarification on policy information.
CUSTOMER SERVICE REPRESENTATIVE
Amarillo Answering Service
06.2020 - 07.2020
- Managed inbound calls in a timely manner, identified customers' needs, clarified information, researched customer issues and provided solutions.
CPS CONSERVATORSHIP SPECIALIST/CPS INVESTIGATOR
DEPARTMENT OF FAMILY & PROTECTIVE SVCS.
10.2015 - 03.2020
- Gathered and analyzed information through interviews, assessed safety needs, prepared legal documents relating to safety and child welfare.
Education
MASTER’S DEGREE - Business Administration (MBA)
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
11.2016
BACHELOR’S DEGREE - Sociology and Applied Behavioral Sciences
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
10.2014
Skills
- Training Program Development
- Training Evaluation
- Training delivery
- Classroom expertise
- Planning and execution
- Communication and Interpersonal Skills
- Detailed report writing
- Risk Assessment
- Action planning
Certification
OSHA 30 Certification, 7/2024
ECSI CPR Instructor Certified 12/2023
MAB Instructor Certified 9/2022
Timeline
PROGRAM TRAINING SPECIALIST
ST. FRANCIS MINISTRIES
01.2022 - Current
VOLUNTEER SUPERVISOR
AMARILLO AREA CASA INC.
08.2021 - 01.2022
FINANCIAL SERVICE ASSOCIATE
AIG
10.2020 - 08.2021
OWNER
HELP Services of Amarillo
07.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Amarillo Answering Service
06.2020 - 07.2020
CPS CONSERVATORSHIP SPECIALIST/CPS INVESTIGATOR
DEPARTMENT OF FAMILY & PROTECTIVE SVCS.
10.2015 - 03.2020
MASTER’S DEGREE - Business Administration (MBA)
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
BACHELOR’S DEGREE - Sociology and Applied Behavioral Sciences
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
OSHA 30 Certification, 7/23/2024
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