Kristina N. Williams
819 Plumbridge Court Lithonia,GA
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering over 9 years of related experience, diligent nature and expertise. Currently, seeking a on-site or remote medical or administrative position in a thriving company.
Overview
9
9
years of professional experience
Work History
Front Desk Specialist
Women's Health Associates
Sandy Springs, GA
08.2021 - 05.2022
- Greeted patients upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Handled insurance pre-certifications, scheduled surgeries, appointments and procedures for four doctors in the practice, including DEF Hospital's chief of surgery.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Lead Patient Service Specialist
Florida Cancer Specialists
Tallahassee, FL
04.2017 - 05.2021
- Greeted and assisted patients with check-in and checkout and payments for billing.
- Maintained patient referrals from Oncology, Hematology, Radiology, and other specialty practices
- Verified patient insurance through major healthcare insurances like AthenaNet and OncoEMR and Revenue cycled accounts.
- Organized paperwork such as charts and reports for office and patient needs.
Chiropractic Assistant Front Office Manager
Dynamic Spine And Wellness Center
Tallahassee, FL
12.2016 - 03.2017
- Greeted and welcomed patients in person and over the phone, answered and directed calls to designated area
- Calculated bills for services rendered and collected all processed customer payments in a timely manner.
- Verified health insurance through major medical providers.
- Managed front office reception area by cleaning and organizing desk and lobby daily.
Home Companionship Agency Owner/Director of Operations
Another Beginning LLC
Tallahassee, FL
01.2013 - 12.2016
- Managed day-to-day business operations. Such as, developing implements, revising client care plans and budgets.
- Assessed new clients as assigned for home care or care management, and provided on going care management of client by phone or email.
- Proactively updated all client-related information as changes occur into Home Trak system.
- Served as a liaison for clients and AHCA, and worked with schedulers to address any caregiver problems.
Education
Certificate - Medical Office Specialist
Sullivan And Cogliano Training Centers
Miami, FL2014
Certificate - Medical Billing And Coding
Sullivan And Cogliano Training Centers
Miami, FL2014
Skills
- Organization and Time Management
- Medical Office Procedures
- Health Insurance Processing and Verification
- Medical Billing and Coding
- Medical Terminology Knowledge
- Professional Telephone Demeanor
- ICD-9/ICD-10
- HIPAA Guidelines
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Team Management
- Administration and Operations
- Medical Billing and Coding
References
- Available upon request
Timeline
Front Desk Specialist
Women's Health Associates
08.2021 - 05.2022
Lead Patient Service Specialist
Florida Cancer Specialists
04.2017 - 05.2021
Chiropractic Assistant Front Office Manager
Dynamic Spine And Wellness Center
12.2016 - 03.2017
Home Companionship Agency Owner/Director of Operations
Another Beginning LLC
01.2013 - 12.2016
Certificate - Medical Office Specialist
Sullivan And Cogliano Training Centers
Certificate - Medical Billing And Coding
Sullivan And Cogliano Training Centers
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