Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Kristina R Abbott

Kodiak,AK

Summary

Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Detail-oriented financial professional with 15+ years of industry experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Aloha Pacific FCU
Honolulu, HI
03.2022 - 05.2022
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided bank leadership in absence of branch manager.

Branch Manager II

AlaksaUSA Federal Credit Union
Kodiak, AK
11.2017 - 05.2021
  • Networked within communities to identify and capitalize on business opportunities.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assessed employee performance and issued disciplinary notices.
  • Received internal audit score of Excellent 5 years in a row.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Upsold products to policyholders and potential new clients.

Assistant Branch Manager II

AlaskaUSA Federal Credit Union
Kodiak, AK
03.2016 - 11.2017
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Provided bank leadership in absence of branch manager.
  • Developed strategy to achieve target sales goals.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Networked within communities to identify and capitalize on business opportunities.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Assessed employee performance and issued disciplinary notices.

Member Service Representative II/Loan Officer

Achieva Federal Credit Union
Dunedin, FL
03.2013 - 05.2015
  • Prepared service or product reports by collecting and analyzing customer information.
  • Opened customer accounts by recording account information.
  • Reached out to customers on regular basis to maintain retention.
  • Recommended potential products or services to interested customers.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Received a Leadership Award in 2015 for outstanding leadership among my peers.

Teller Supervisor

Achieva Federal Credit Union
Palm Harbor, FL
05.2011 - 03.2013
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Supplied tellers with coin and currency.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Reported daily averages and shortages to operations department.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Education

Associate of Arts - Psychology

City Colleges Of Chicago - Wilbur Wright College
Chicago, IL
03.2002

Some College (No Degree) - Psychology/Biology

Northeastern Illinois University
Chicago, IL

Skills

  • Account analysis expertise
  • Excels in team leadership
  • Excellent communication skills
  • Strong interpersonal skills
  • Energetic
  • Dependable
  • Excellent time management skills
  • People-oriented
  • Excellent work ethic

Accomplishments

  • Won a Leadership Award for superior leadership with peers.
  • Won a Performance Award for outstanding annual performance. Nominated by my Area VP and awarded by Senior VP's and Board of Directors.
  • Excellent Audit Rating 5 years in a row.
  • Exceeded loan growth goal 4 years in a row.
  • Licensed Insurance Agent for 3 years.
  • Member of the local Chamber of Commerce.
  • Hosted Chamber event to showcase credit unions mortgage and insurance products.
  • Attended many local and military events to promote the credit union.
  • Attended a live and recorded radio interview to promote credit union.

Affiliations

  • Member of The Kodiak Chamber of Commerce for the past 5 years.
  • Disperse military appreciation awards on the credit unions behalf.

Certification

  • Notary of Public Certification for Alaska
  • Personal Insurance License - Home, Auto, Renters, Toys, Umbrella

Timeline

Assistant Branch Manager

Aloha Pacific FCU
03.2022 - 05.2022

Branch Manager II

AlaksaUSA Federal Credit Union
11.2017 - 05.2021

Assistant Branch Manager II

AlaskaUSA Federal Credit Union
03.2016 - 11.2017

Member Service Representative II/Loan Officer

Achieva Federal Credit Union
03.2013 - 05.2015

Teller Supervisor

Achieva Federal Credit Union
05.2011 - 03.2013

Associate of Arts - Psychology

City Colleges Of Chicago - Wilbur Wright College

Some College (No Degree) - Psychology/Biology

Northeastern Illinois University

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Kristina R Abbott