Kristina W. Vaselewski
Stephentown,NY
Summary
A highly motivated, results-focused financial professional with 25+ years of banking and leadership experience, who has successfully handled 3 bank wide system conversions and rebranding of a credit union retirement center. Though known as a decision-maker with spirited creativity, stability and dedication, my strength comes from the ability to coordinate efforts of many to reach organizational goals. My proven aptitude in identifying, capturing and developing talent, combined with a proficiency in developing managers and business partnerships, has given me the reputation as a self-directed management professional, with excellent problem solving and communication skills.
Overview
1
1
Certification
4
4
years of post-secondary education
19
19
years of professional experience
Work History
VP-Senior Banking Leader
Citizens Bank
Albany, NY
07.2020 - 12.2020
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
Regional Market Manager
NBT Bancorp
Lee, MA
09.2012 - 07.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Increased efficiency and team productivity by promoting operational best practices.
- Communicated with managers of other departments to maintain transparency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maximized productivity and profitability by balancing sales and expenses.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Continuously encouraged all employees within our Retail department to present positive, exemplary image to customers through relationship conversations and consistency of message.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
Senior Branch Manager
Key Bank
Albany, NY
10.2009 - 08.2012
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Created new revenue streams and recruited talented staff for branch offices.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Identified and capitalized on community business opportunities with effective networking.
Customer Resolution Manager
SRP
Queen Creek, AZ
03.2009 - 10.2009
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Registered Representative
CUNA Mutual Group
Kingston, NY
08.2006 - 10.2008
- Interviewed clients to better understand financial positions and assets ready for investment.
- Provided high level of service and assistance to clients to obtain new opportunities and repeat business.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Designated as team lead at conventions to promote products and company branding.
- Researched relevant resources to assist members as needed, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Financial Services Consultant/Branch Manager
Citizens Investment Services
Kingston, NY
05.2001 - 07.2006
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Worked closely with Branch Managers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Identified issues, analyzed information and provided solutions to problems.
- Managed branch operations, including sales, customer service, finances, and recordkeeping.
Education
Bachelor of Arts - Social Psychology
SUNY College At New Paltz
New Paltz, NY 08.1994 - 05.1998
Skills
Relationship building and management
Accomplishments
- Devised 2 successful new programs focused on culture and retention
- Won leadership award for coaching and development
- Supervised team of 25 staff members.
- Resolved product issue through consumer testing.
Affiliations
- Rotary International
- Toastmasters
- Berkshire Leadership
- Chamber of Commerce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Collaborative Influence Training - 2013-2015
Timeline
VP-Senior Banking Leader
Citizens Bank
07.2020 - 12.2020
Regional Market Manager
NBT Bancorp
09.2012 - 07.2020
Senior Branch Manager
Key Bank
10.2009 - 08.2012
Customer Resolution Manager
SRP
03.2009 - 10.2009
Registered Representative
CUNA Mutual Group
08.2006 - 10.2008
Financial Services Consultant/Branch Manager
Citizens Investment Services
05.2001 - 07.2006
Bachelor of Arts - Social Psychology
SUNY College At New Paltz
08.1994 - 05.1998
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