Kristin Carlton
Hudson,OH
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Host
Yours Truly
04.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Bartender
3 Corners Grill & Tap
09.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Tap House Grill
02.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
3 Corners Grill & Tap
05.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Chili's Bar and Grill
11.2013 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Carl Sandburg High School
Orland Park, IL06.2014
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
- POS Software
- Promotional knowledge
- Food Running
- Table Bussing
- Upselling
Certification
- ServSafe
Timeline
Host
Yours Truly
04.2024 - Current
Bartender
3 Corners Grill & Tap
09.2022 - 03.2024
Server
Tap House Grill
02.2021 - 02.2022
Server
3 Corners Grill & Tap
05.2019 - 01.2021
Bartender
Chili's Bar and Grill
11.2013 - 08.2019
High School Diploma -
Carl Sandburg High School
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