Kristin D. Cash
Knightdale,NC
Summary
Dependable worker and effective leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines; Sharp individual with strong background in logistics and operations management; Adept at delivering exceptional customer service with knack for making quick decisions.
Overview
14
14
years of professional experience
Work History
Service Operations Specialist
JF Petroleum
07.2021 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated scheduling in high-volume environment.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms
Logistics Coordinator
American Expediting Company
05.2019 - 06.2021
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
- Responded to over daily caller requests with information about assistance and time frames
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Closely monitored dispatch board to triage and prioritize daily calls
- Directed all dispatching, routing and tracking of fleet vehicles
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Presentation Team Member
Target
10.2009 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Worked with the management team to implement the proper division of responsibilities and merchandising guidelines
- Worked in the backroom, organizing and managing inventory
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Communication with customers professionally and proactively to provide product information and advice.
Education
Bachelor of Arts - History
Stillman College
Tuscaloosa, AL2006
Skills
- Customer support
- Management
- Schedule Coordination
- Dispatching procedures
- Maintaining Call Metrics
- Communications
- Operation Monitoring
- Complex Problem-Solving
- Project management
- Sales
Additional Information
- Leadership Recipient of Special Service Award from the Computer/Business Technology Department for Dedicated Service
- Recipient of the UNCF Scholarship
- President of the History Club
Timeline
Service Operations Specialist
JF Petroleum
07.2021 - Current
Logistics Coordinator
American Expediting Company
05.2019 - 06.2021
Presentation Team Member
Target
10.2009 - 05.2019
Bachelor of Arts - History
Stillman College
Similar Profiles
David HarperDavid Harper
Service Technician at JF PetroleumService Technician at JF Petroleum
Leopoldo MezaLeopoldo Meza
Field Technician at Petroleum Solutions Inc./ DBA JF PetroleumField Technician at Petroleum Solutions Inc./ DBA JF Petroleum
Karen KelleyKaren Kelley
Regional VP, Northeast at JF Petroleum GroupRegional VP, Northeast at JF Petroleum Group