KRISTIN D. SMITH
Holly Springs,NC
Summary
Dynamic, seasoned Nurse Practitioner with a career of award-winning patient care that focuses on high-quality, evidence-based, compassionate, holistic care to patients and families to maximize health outcomes. Over 16 years of experience in the healthcare industry in a variety of direct care settings with over 10 years of experience as a Nurse Practitioner providing medical and psychiatric care in settings that include internal medicine, outpatient psychiatry, and the collaborative care model (CoCM). Committed to educating and training the next generation of nurse practitioners as evidenced by years of precepting in the clinical practice environment and now engaged and committed as collaborative faculty in the #1 ranked psychiatric mental health nurse practitioner program in the country. Problem-solving clinical director with a background spent in overseeing and managing clinical staff, directing clinical operations with proven success in the growth of partnerships, increasing revenue, improving clinical outcomes, and establishing evidence-based protocols and procedures.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PSYCHIATRIC NURSE PRACTITIONER
Kairos Medical Consulting
01.2022 - Current
- Provide high-quality, evidence-based, holistic psychiatric care to individuals aged 18+ for a variety of mental health conditions in an outpatient virtual setting
- Collaborate with therapists to provide holistic, compassionate care to shared clients
- Utilize supportive therapy, CBT and other brief therapeutic modalities to guide clients into healing and self-actualization.
DIRECTOR OF CLINICAL OPERATIONS
C3 HealthcareRX-MindHealthy
09.2022 - Current
- Oversee all functions to successfully manage the clinical operations and psychiatric services, provide clinical oversight, and collaborate with senior leadership to establish the guiding principles for all MindHealthy services. Developed and continue to develop systems and procedures for effective project management and clinical operations.
- Continue to demonstrate success in serving as the clinical subject matter expert and provide guidance across all segments of MindHealthy to ensure meaningful outcome improvements for all populations served. Additionally, serve as the company's behavioral health expert, to support business development opportunities.
- Continue to bolster existing partnerships and play an integral part in the expansion of CoCM into primary care provider networks that are part of larger health systems/organizations.
- Built out and continues to oversee integrated behavioral health clinical models and formalize clinical programs for general and specialty patient populations.
- Continuous improvement of clinical and operational processes to keep up with changing healthcare legislature and standards of practice.
- Developed, implemented, revised, and evaluated policies and procedures.
- Provide high-quality, evidence-based, holistic psychiatric care to individuals aged 18+ for a variety of mental health conditions in an outpatient virtual setting. Utilize supportive therapy, CBT, and other brief therapeutic modalities to guide clients into healing and self-actualization.
- Oversee the Manager of Clinical Operations who is responsible for the management of the clinical team. Facilitate hiring of qualified personnel by interviewing applicants and making recommendations for employment. Monitor, analyze, and correct staff performance and work with the manager of clinical operations to raise standards of practice.
- Oversee and manage all outreach operations, including new patient intake, referrals, patient enrollment, patient satisfaction, and patient retention.
CONSULTING FACULTY
Duke School of Nursing
08.2022 - Current
- Excel in the dynamic faculty role that includes on-campus and virtual didactic instruction, on-campus and virtual simulation development, implementation, and evaluation as well as on-campus intensives.
- Develop future PMHNPs through direct work with students enrolled in the PMHNP program at DUSON. Provide mentorship to students, and offer advice and support on topic selection, appropriateness, and academic value. Answer student inquiries and resolve problems related to curriculum and course preparation.
- Assist lead faculty in curriculum development, implementation, and evaluation. Involved in exam development, implementation, evaluation, and test analysis.
- Evaluate coursework and written evaluations, develop didactic lectures and coursework, co-teach with other faculty, act as lead faculty for clinical courses, manage clinical instructors in clinical courses, continue to improve the PMHNP academic curriculum, and follow guidelines laid out by nursing education governing bodies.
PSYCHIATRIC CLINICAL MANAGER
C3 HealthcareRX-MindHealthy
09.2021 - 09.2022
- Proven success as the psychiatric clinical leader and worked directly with the executive leadership team to play a key business development role as the company behavioral health expert to accelerate and increase sales.
- Served as the company’s mental health subject matter expert and provided guidance across all segments of MindHealthy to drive meaningful outcomes for the patient populations served and continual process improvement.
- Integral to the continued growth and success of MindHealthy’s CoCM and other integrated behavioral health models. Worked directly with leadership as well as project management to facilitate the growth of CoCM to partner primary care providers and practices in the community.
- In addition to general mental health, successfully developed and fostered the growth of the program to extend services to the dual-diagnosis and chronic pain populations.
- Provided direct oversight and coaching to optimize the performance of the clinical team that consists of therapists and PMHNPs to ensure the delivery of evidence-based care that exceeds industry standards. Regularly evaluated employee performance and provided feedback.
- Acted as the project leader to formalize, develop, and finalize clinical protocols for the populations served.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures. Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance. Delegated tasks to staff members, monitored completion of all duties, and provided support to enhance performance.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices, and facilitation of a positive work environment.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
CONSULTING ASSOCIATE
Duke School of Nursing
04.2021 - 08.2022
- Assist with the development of psychiatric nurse practitioner students currently enrolled at the Duke School of Nursing by evaluating progress in clinical settings along with simulations and associated documentation.
- Coordinate with preceptors in the assigned clinical sites to evaluate the quality of the clinical site and available opportunities in addition to evaluation of student progression.
- Evaluate all clinical documentation and clinical coursework for assigned students.
CLINICAL PRECEPTOR
Duke School of Nursing
05.2014 - 08.2022
- Demonstrated success in providing clinical modeling and on-site mentorship built on student strengths and overcoming limitations to transform students into professionals equipped with the skills necessary to achieve peak performance.
- Extensive training and evaluation of nurse practitioner students. Precepted nurse practitioner students following established standards of practice and organizational policies.
- Oriented student to the clinical site, staff, resources, and schedule and established expectations of student role and responsibilities.
- Supervision of student activities, including selection of patients, oversight of student interactions with patients, verification of history and physical examination performed by student, evaluation of student assessment and treatment plan, and review of student documentation.
- Evaluation of student performance and progress, with feedback provided to the student at regular intervals, including completion of preceptor forms at mid-semester and the end of the semester.
- Collaborated with other preceptors and faculty to enhance student experience.
PSYCHIATRIC NURSE PRACTITIONER/PSYCHIATRIC CONSULTANT
C3 HealthcareRX-MindHealthy
07.2019 - 09.2021
- Integral in the company’s development and implementation of the proven CoCM to bring psychiatric care to partnering primary care providers in the community.
- Served as the psychiatric consultant in CoCM to expand psychiatric care and services to the community. Oversaw the care of partnered populations, and provided treatment plan and medication recommendations following CoCM principles to partnered referring providers.
- Served as both the psychiatric consultant and the clinical subject matter expert for the team, developed policies and procedures for the model, and continued process improvement.
- Provided high-quality, evidence-based, holistic psychiatric care to individuals aged 18+ for a variety of mental health conditions in an outpatient virtual setting.
- Utilized supportive therapy, CBT, and other brief therapeutic modalities to guide clients into healing and self-actualization.
PSYCHIATRIC NURSE PRACTITIONER
Inner Peace Psychological Services
08.2019 - 08.2021
- Provided high-quality, evidence-based, holistic psychiatric care to individuals aged 18+ for a variety of mental health conditions in an outpatient setting.
- Collaborated with therapists to provide holistic, compassionate care to shared clients.
- Successfully transitioned to the telehealth platform for all outpatient psychiatric care during the last 1.5 years of practice due to the Covid-19 pandemic.
- Precepted PMHNP students from the Duke School of Nursing PMHNP program.
INTERNAL MEDICINE NURSE PRACTITIONER
Duke Primary Care-South Durham Internal Medicine
07.2013 - 10.2019
- Provided high-quality, evidence-based care to patients aged 18+ for acute and chronic conditions, including mental healthcare, healthcare maintenance, disease prevention, and geriatric care in a large Duke Primary Care Internal Medicine clinic with eleven physicians. Reported directly to the Regional Medical Director of Duke Primary Care.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans. Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms to support the health and comfort of patients.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy. Worked with families, caregivers, and patients to determine the best options for treatment, diagnosis, and prevention. Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
- For approximately eight months, managed overall patient care in a partner Duke Primary Care practice in addition to an adjoining long-term care facility.
- Played a key role as an expert provider on the clinic’s patient satisfaction committee, looking at ways to improve patient care and obtain patient feedback to improve the quality of care and satisfaction.
- Served as the Provider Champion for the clinic in the Duke Primary Care Transforming Patient Care Collaborative (TPCC), a system-wide effort looking at ways to improve the quality of care, patient satisfaction, how to maximize patients seen at each clinic, and methods of improving job satisfaction for both providers and staff.
- Precepted nurse practitioner students from Duke School of Nursing for over 4 years. Conducted evaluations for the students for their clinical rotations.
- Assisted another provider with nurse practitioner students before acquiring exclusive students for the last 4 years of employment with Duke.
PRN STAFF NURSE
WakeMed Raleigh Hospital
07.2011 - 12.2011
- Provided bedside care on a cardiac step-down unit to a patient population consisting of CHF, arrhythmias, other cardiac diseases, and post-CVA patients in this 746-bed, private, not-for-profit healthcare system. Managed care from admission to discharge.
- Care included pre and post-op cardiac catheterization procedures including sheath pulls.
- Collaborated with physicians and other members of the care team to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals, and identifying insurance coverage limitations.
- Received the DAISY Award for Extraordinary Nurses recognizing exceptional patient care. The annual award was created by the family of Patrick, given in his memory recognizing the skillful and compassionate care he received from his nurses during his 8-week hospitalization.
STAFF NURSE
Community Hospital of the Monterey Peninsula
03.2008 - 04.2009
- Provided bedside care to cardiac patients, primarily CHF and other heart diseases with varying stages of renal failure, diabetes, post-op cardiac catheterization, and post-op pacemaker placement in this 258-bed nonprofit hospital
- Assessed physical, psychological, physiologic, and cognitive status of patients. Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Communicated with healthcare team members to plan, implement, and enhance treatment strategies. Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
STAFF NURSE
Kapiolani Medical Center at Pali Momi
07.2007 - 11.2007
- Provided care for patients with CHF and other heart diseases, diabetes, and varying stages of renal failure in a 126-bed non-profit hospital
- Worked with a team of nurses and reported directly to the facility’s Nurse Manager.
Education
Post Graduate Certificate (PGC) - Psychiatric Mental Health Nurse Practitioner
Duke University
Durham, NC05.2019
Master of Science in Nursing (MSN) - Adult Nurse Practitioner with Cardiovascular Specialty
Duke University
Durham, NC08.2012
Bachelor of Science in Nursing (BSN) - Nursing
Hawaii Pacific University
Honolulu, HI05.2007
Skills
- Direct Patient Care
- Psychiatry and Mental Health
- Exemplary Communication Skills
- Patient Education
- Collaborative Skills
- Preventive Care
- Psychosocial Analysis
- Critical Thinking
- Clinical Education
- Mentoring
- Higher Education Practices Knowledge
Certification
- NC RN License - #235403
- NC Adult Nurse Practitioner - #5006226
- ANCC Adult Nurse Practitioner, ANP-BC
- ANCC Psychiatric Mental Health Nurse Practitioner, PMHNP-BC
- Active DEA License
Affiliations
- Member of ANA (American Nurses Association)
- Member of NCNA (North Carolina Nurses Association)
- Member of APNA (American Psychiatric Nurses Association)
- Member of NEI (Neuroscience Education Institute)
- Member of AANP (American Association of Nurse Practitioners)
- Member of ANCC (American Nurses Credentialing Center)
Additional Information
Miscellaneous:
- Completed Medication Assistance Waiver Training
- Completed Level 1 Telehealth Training in Psychiatry
Conference Presentations:
- "A Summative High-Fidelity Simulation in Psychiatry for Advanced Practice Registered Nurses", APNA 37th Annual Conference, Lake Buena Vista, FL, October 2023.
Timeline
DIRECTOR OF CLINICAL OPERATIONS
C3 HealthcareRX-MindHealthy
09.2022 - Current
CONSULTING FACULTY
Duke School of Nursing
08.2022 - Current
PSYCHIATRIC NURSE PRACTITIONER
Kairos Medical Consulting
01.2022 - Current
PSYCHIATRIC CLINICAL MANAGER
C3 HealthcareRX-MindHealthy
09.2021 - 09.2022
CONSULTING ASSOCIATE
Duke School of Nursing
04.2021 - 08.2022
PSYCHIATRIC NURSE PRACTITIONER
Inner Peace Psychological Services
08.2019 - 08.2021
PSYCHIATRIC NURSE PRACTITIONER/PSYCHIATRIC CONSULTANT
C3 HealthcareRX-MindHealthy
07.2019 - 09.2021
CLINICAL PRECEPTOR
Duke School of Nursing
05.2014 - 08.2022
INTERNAL MEDICINE NURSE PRACTITIONER
Duke Primary Care-South Durham Internal Medicine
07.2013 - 10.2019
PRN STAFF NURSE
WakeMed Raleigh Hospital
07.2011 - 12.2011
STAFF NURSE
Community Hospital of the Monterey Peninsula
03.2008 - 04.2009
STAFF NURSE
Kapiolani Medical Center at Pali Momi
07.2007 - 11.2007
Post Graduate Certificate (PGC) - Psychiatric Mental Health Nurse Practitioner
Duke University
Master of Science in Nursing (MSN) - Adult Nurse Practitioner with Cardiovascular Specialty
Duke University
Bachelor of Science in Nursing (BSN) - Nursing
Hawaii Pacific University
- NC RN License - #235403
- NC Adult Nurse Practitioner - #5006226
- ANCC Adult Nurse Practitioner, ANP-BC
- ANCC Psychiatric Mental Health Nurse Practitioner, PMHNP-BC
- Active DEA License
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