Kristine Akana
Honolulu,HI
Overview
31
31
years of professional experience
Work History
Hawaii and Embarc Properties Inventory Manager
HILTON GRAND VACATIONS CLUB
Honolulu
01.2022 - Current
- See Below-Diamond resorts, Resort Inventory Manager duties
- Provide SOP, reports and work closely with Hilton Grand Vacations to ensure smooth process to integrate room inventory in several systems
- Responsible for 9 additional properties-Embarc locations.
Resort Inventory Manager
DIAMOND RESORTS
Honolulu
08.2019 - 12.2021
- Lead all logistical and administrative activities for Diamond Resorts; track inventory levels, monitor supply requests and usage, and ensure all requests complied with outlined guidelines and allotted budgets
- Strategically implement all policies at the site level as set forth by leadership
- Facilitate any required training needed by the Resort, Front Office Managers and agents regarding inventory, Clarity system, and segments
- Forecast future business within 3-5% accuracy as management requests
- Utilize this information to execute yearly occupancy and revenue budgets
- Collaborate closely with the Sales & Marketing department to meet budget and develop contingency plans when the budget is not achievable
- Coordinate event logistics, scheduling, and support including booking space and dates that need attention or have special events
- Work closely with General Manager(s) and Front Office Manager(s) at assigned resorts; cultivate an open line of communication and convey occupancy needs, new programs, address reservation issues, and establish an overbooking strategy and plan, etc
- Recommend and launch a growth plan (succession training) and yearly goals with Resort Inventory Supervisor
- Determine and track remedial training needs, corrective action, and/or progressive discipline as needed for individual team members
- Review existing processes and collaborate with department managers to recommend and implement mitigation strategies and training itineraries and materials accordingly through established policies and procedures.
Inventory Specialist
HILTON GRAND VACATIONS CLUB
Honolulu
11.2016 - 08.2019
- Oversaw and monitored Club logistics and marketing room inventory levels; tracked supply requirements, budgetary spending, and ensured there were always adequate supplies available at all time
- Provided administrative support and processed all requests to fulfill packages for the various teams (domestic, Japanese, and Korean and VIPs)
- Strategically forecasted inventory usage and moved supplies between groups to obtain highest utilization at highest VPG
- Developed, launched, and published policies and processes for room requests and holds, waitlist, and inventory usage
- Collaborated with Hawaii and Asia region management in evaluating processes and results; generated detailed reports related to marketing programs and provided recommendations for improvement
- Facilitated training and developed system documentation related to VOICE software.
Program Specialist
HILTON GRAND VACATIONS CLUB
Honolulu
11.2011 - 11.2016
- Delivered administrative and financial support for management and vendors; provided details regarding pricing, special promotions, and new programs, as well as accounting activities including accounts payable and weekly reports
- Facilitated training and acted as a point of contact for all aspects of ATCO software system including rate entry and issue resolution.
Support Services Manager
SHELL VACATIONS CLUB, LP
Honolulu
10.2008 - 01.2010
Verification Loan Officer / Notary Public
SHELL VACATIONS CLUB, LP
Honolulu
07.2005 - 10.2008
Front Office Manager
SHELL VACATIONS CLUB, LP
Honolulu
04.2005 - 06.2005
Office Manager
CLUB KONA OCEAN SPORTS
Kaneohe
03.2002 - 04.2005
Reservations Supervisor
THE MOLOKAI RANCH & LODGE
Honolulu
06.2000 - 03.2002
Reservations Supervisor
JAPAN AMENITY TRAVEL DBA LEISURE TOURS
Honolulu
11.1993 - 04.2000
Timeline
Hawaii and Embarc Properties Inventory Manager
HILTON GRAND VACATIONS CLUB
01.2022 - Current
Resort Inventory Manager
DIAMOND RESORTS
08.2019 - 12.2021
Inventory Specialist
HILTON GRAND VACATIONS CLUB
11.2016 - 08.2019
Program Specialist
HILTON GRAND VACATIONS CLUB
11.2011 - 11.2016
Support Services Manager
SHELL VACATIONS CLUB, LP
10.2008 - 01.2010
Verification Loan Officer / Notary Public
SHELL VACATIONS CLUB, LP
07.2005 - 10.2008
Front Office Manager
SHELL VACATIONS CLUB, LP
04.2005 - 06.2005
Office Manager
CLUB KONA OCEAN SPORTS
03.2002 - 04.2005
Reservations Supervisor
THE MOLOKAI RANCH & LODGE
06.2000 - 03.2002
Reservations Supervisor
JAPAN AMENITY TRAVEL DBA LEISURE TOURS
11.1993 - 04.2000
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