Kristine Angle

• Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
• Mentored and guided employees to foster proper completion of assigned duties.
• Assessed workloads to meet seasonal fluctuation needs.
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Initiated timely response to emails, voicemails and written correspondence.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Led team while providing exceptional customer service.

• Greeted store customers and discussed the features and benefits of the types of products we carry.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Assisted customers with selecting and customizing available items based on individual requirements.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Collected deposits, fees and payments.
• Responded to customer concerns with friendly and knowledgeable service.
• physical inventory count each month or when necessary.
• Verified contents of inventory loads against shipping data.
• Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
   
• Maintained store assets with effective loss prevention strategies.
• Worked with store employees to present merchandise in an appealing manner.
• Reported maintenance problems to the appropriate personnel.
• Maintained account records.
• Stocked and replenished merchandise according to store merchandising needs.
• Merchandised to present visually appealing displays.
• Mentored new sales associates to contribute to the store’s positive culture.

I was nominated by my Store Manger and Distract Manger for the Regional Service Excellence Award for 2017.

• Assigned work to team members based on company needs, personal strengths and job knowledge. 
• Built relationships with customers to increase likelihood of repeat business.
• Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
• Worked with the management team to implement the proper division of responsibilities.
• Answered customer questions regarding merchandise and pricing.

• Marked-down clearance items and relocated merchandise to proper store areas.
• Oversaw loading and unloading of packages in the warehouse.
• Educated customers about the brand to incite excitement about the company’s mission and values.

• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
   
• Obtained accurate medical histories from patients, highlighting critical information.
• Obtained information about clients’ medical history, drug history, complaints and allergies.
• Tested and recorded blood glucose levels.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Welcomed patients and inquired about wellbeing since last treatment.
• Collected, organized and restocked supplies in all units.
• Submitted prescriptions to pharmacy via phone, fax or web.
• Responded appropriately to the physical, emotional and developmental needs of patients.
• Assisted physicians in follow-through of care.
• Attended required training, education and meetings.
• Oriented and trained new staff on proper procedures and policies.
• Escorted patients to examination rooms.
• Identified test discrepancies.

• Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
• Converted unhappy customers to new products /services in place of out-of-stock items.
• Handled diverse range of customer service, operational and administrative requirements daily.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Educated customers about billing, payment processing and support policies and procedures.
   
• Liaised with customers, management and sales team to meet customer needs.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
   

• Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
• Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
• Ordered supplies to maintain effective inventory levels.
• Trained, evaluated and coached clinical staff to improve performance.
• Performed monthly inventory and maintained office and medical supply counts.
• Assessed need for, ordered, obtained and interpreted appropriate lab tests.
• Responsible for primary care, case management, and medication management.
• Certified that equipment and supplies were properly maintained for quality patient care and safety.