Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Provider Coordinator
Allina Health
Saint Paul, MN
10.2024 - Current
Complex scheduling.
Template building.
Monitor providers' schedules.
Worked with cross-functional teams to achieve goals.
Exceeded customer satisfaction by finding creative solutions to problems.
Handled customer service complaints.
Customer call center.
Add or replace insurance information.
Transfer patient information from our outreach sites.
Completed day-to-day duties accurately and efficiently.
Updated and maintained databases with current information.
Rehab Aide
Allina Health
Coon Rapids, MN
09.2010 - Current
Assisted with gait training and supported patient safety in cases of total loss of balance.
Monitor and process inpatient workques.
Supported ADLs and room transfers for in-patient procedures.
Verified documentation compliance in accordance with established best practices.
Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
Took calls and scheduled appointments for patients.
Helped transport frail or disabled patients to different treatment areas.
Inspected physical therapy equipment for damage and arranged for repair.
Communicate across disciplines and departments for the best patient care.
Clinical Patient Access Representative
Allina Health
Fridley , MN
10.2023 - 10.2024
Created new patient accounts in EMR system as needed.
Assembled registration paperwork and placed identification bands on patient.
Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Provided directions and information to patients and families, enhancing their hospital experience.
Facilitated communication between patients, staff members, and third party payers.
Verified demographics and insurance information to register patients in computer system.
Communicated financial obligations to patients and collected fees at time of service.
Managed incoming faxes related to patient registration processes.
Facilitated patient registration, verifying all required documentation is collected and filed properly.
Assisted with scheduling outpatient appointments.
Provider Coordinator
Aegina Health
Coon Rapids, MN
10.2016 - 12.2018
Prepared and reviewed insurance forms and related documents for completeness.
Consulted with staff on resolution of complex service issues.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Scheduling outpatient appointments
Monitor and process workques
Environmental Service Aide
Aegina Health
Coon Rapids, MN
07.2008 - 04.2011
Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Responded quickly to calls for spills and other potentially dangerous situations.
Exceeded facility standards regularly by working with detail-oriented approach.