Kristine Barra- Pajares
Houston,TX
Summary
An immigrant from the Philippines, who is a Texas Registered Nurse that is loyal, dependable, hard-working and reliable worker with a solid background in healthcare operations management, nursing and teaching.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Nurse
Encompass Health Rehabilitation Hospital
Pearland, TX
06.2023 - Current
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
Lead Assistant Manager- USRN Healthcare Account
EXL Service Phil
Pasay City, Metro Manila, Philippines
10.2011 - 07.2022
- Demonstrated and exemplified skills which helped our teams to achieve continued success for ten (10) years and nine (9) months by making both our clients and employees happy. Healthcare processes of exposure - Disease Management, Healthy Lifestyle Coaching, Beginning Right Maternity program, Utilization Management (Intake process), Care Management, Care Engine, National Coding Appeals Unit, Medical Provider Appeals and Medical Precertification.
- Short and Long-term planning to create initiatives that further the company's overall goals. Led our teams to continuously provide exceptional service to our clients in the field of Disease Management, Utilization management, Care management, Coding and Medical provider appeals
- Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities. Coordinated and had a open communication with the recruitment, human resources, quality, training, process excellence teams to keep the business running which eventually keeps our optimum performance as a team
- Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits. We invested in hiring highly capable and trainable individuals with the most minimal risk of attrition to solidify our investments and promote cost saving techniques in human resources
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives. I have been involved in coaching twelve (12) nurse supervisors leaders in nine (9) different processes in our healthcare account catering to over 150 nurse associates both USRN and local
- Communicating with the our external healthcare clients and other internal senior officials about shifting company priorities and projects. Priorities were mostly about the hiring process, process tool developments, promotions and employee engagement activities
- Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue. Initiating full time employee requirements and capacity utilization in a monthly basis to optimize our current staff and to avoid over-hiring
- "Big picture" thinking skills to address top-level concerns and find the best path forward from all of the available data. As a lead assistant manager, I have access to all the data involved in our processes such as quality scores, client complaints tracker, employee attendances, new hire training data, productivity scores and process tools development progress helping me to identify the biggest trends that needs to be prioritized.
- Interpersonal skills to help them communicate with both executives and employees in order to create and administer policies
- Strong personal and professional judgment, which are invaluable skills for a role that makes hiring decisions
- Ability to respond quickly to a shifting reality and adjust initiatives and priorities accordingly
- Organizational skills and the flexibility to jump from priority to priority, which is essential to a role that juggles a variety of functions and projects
Emergency Room Nurse-Volunteer
UP-Philippine General Hospital
Manila, NCR-Philippines
01.2011 - 09.2011
- Triaged and treated high-volume caseload in busy emergency room setting.
- Administered critical IV medications to stabilize patients for assessment and treatment.
- Responded quickly to codes and coordinated efficient and skilled care.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Treated patients by administering various types of medications and therapies.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Stabilized patients, determined health needs and provided direct patient care.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Registered Nurse Volunteer
Gat Andres Bonifacio Memorial Medical Center
Manila, NCR-Philippines
08.2010 - 10.2010
- Assigned at Labor and Delivery Room, Operating Room, Pediatric Intensive Care unit, Pediatric Ward, Obstetrics and Gynecology Ward, Rooming-in, Out Patient Department, Surgery Ward and Neonatal Intensive Care Unit
- Assisted physicians in delivery of babies and supported and encouraged mothers during childbirth.
- Reviewed and tracked progress of mothers in labor, interpreted fetal heart monitor and informed delivering physician of status.
- Educated patients and families on medical and surgical procedures, medication regimens and pain management.
- Prepared operating rooms by setting out and verifying equipment and assessing for compliance with asepsis standards.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Managed day-to-day routines for newborn babies by administering medication and fluids and checking vital signs regularly.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
Tutor- Grade School
Freelancer
Sampaloc, Manila, Philippines
06.2007 - 06.2010
- Designed comfortable tutoring environment conducive to learning.
- Assisted students in finding useful study methods to enhance academic performance.
- Conducted study exercises to help student pass class exam or improve scores on standardized tests.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Prepared students for standardized tests, ACT exams and advanced course placements.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Worked closely with students to help develop math and essay writing skills.
- Helped students review and understand previous lessons to make connection with new lesson.
- Participated in training and development sessions to improve tutoring practices or learn new tutoring techniques.
- Coached tutees in study skills, note-taking, organization and time management.
- Maintained records of students assessment results, progress, feedback and school performance.
- Created and implemented individual lesson plans based on student learning styles.
Public School Teacher
Legarda Elementary School
Sampaloc, Manila, Philippines
06.2005 - 06.2007
- Devised lesson plans in alignment with state curriculum standards and created balanced instructional programs, demonstrations and work time to meet educational and instructional goals.
- Taught students subject-specific material, learning strategies and social skills.
- Involved parents in student education by cultivating strong relationships.
- Identified student needs and collaborated with faculty to resolve social, cognitive or behavioral challenges.
- Directed individualized instruction in various subjects to achieve educational goals and drive curriculum requirements.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Translated lesson plans into learning experiences and routinely evaluated student progress and social development.
- Prepared, administered and graded evaluative materials such as examinations and quizzes and created and maintained accurate student records.
- Built strong relationships with parents and students, driving investment in academics.
- Collaborated with faculty and staff to plan and implement curriculum.
- Designed and facilitated differentiated and personalized learning goals and activities to engage students.
- Pursued positive methods to correct student behavior, delivering constructive feedback upon improvement.
Education
Bachelor of Science - Nursing
Philippine College of Health And Science
Manila, Philippines03.2009
Bachelor of Science - Secondary Education
National Teachers College
Manila, Philippines03.2003
Bachelor of Science - Food Technology And Processing
University of Santo Tomas
Philippines03.1998
Skills
- Team and Business Leadership
- Decision Making and Operations Oversight
- Disease Management
- Preventive Healthcare and Healthy Lifestyle Coaching
- Maternity
- Patient Care Oversight
- RN Case Management
- Staff Development, Precepting and Training Management
- Patient Assessment, Care and Education
- Mentoring and Coaching
- Policy and Procedure Compliance
- Nursing Plan Development
- Administrative Management
- Quality Assurance and Customer Service Management
- Process Improvements and Revenue Forecasting
- Program Optimization
- Problem Anticipation and Resolution
- Employee Motivation and Management Team Building
- Performance Assessment
- Process Development and Streamlining
- Policy Development and Enforcement
- Clear Patient Communication
- Compassionate and Care Coordination
- Unit, Medication and IV Administration
- Wound Management, Immunizations and Vaccinations
- Healthy Lifestyle, Diet and Nutrition Counseling
- Medical Procedure Preparation
- Patient Condition Monitoring
- Critical Thinking
- Nursing Consultation
- Charting Medication Administration
- Patient Assessment, Care and Education
- Policy and Procedure Compliance
- Nursing Plan Development
- Teaching, Tutoring and Counseling
- Differentiated Learning Techniques
- Student Motivation and Engagement
- Learning Modalities
Languages
English
Full Professional
Filipino
Native/ Bilingual
Certification
- Licensed United States Registered Nurse -State of Texas Year 2011- Current- Expiration date (7/31/2025)
- Licensed Registered Nurse- Philippines Year 2010-(7/12/2025)
- Licensed Secondary Teacher Major in Physical Science- Philippines Year 2003
- BLS Certification- Basic Life Support - BLS HCP - CPR (Adult / Child / Infant / Choking) Automated External Defibrillation / First-Aid - National CPR Foundation- 04/2025
- BLS Certification- CPR and AED program- American heart Association -05/2025
Timeline
Registered Nurse
Encompass Health Rehabilitation Hospital
06.2023 - Current
Lead Assistant Manager- USRN Healthcare Account
EXL Service Phil
10.2011 - 07.2022
Emergency Room Nurse-Volunteer
UP-Philippine General Hospital
01.2011 - 09.2011
Registered Nurse Volunteer
Gat Andres Bonifacio Memorial Medical Center
08.2010 - 10.2010
Tutor- Grade School
Freelancer
06.2007 - 06.2010
Public School Teacher
Legarda Elementary School
06.2005 - 06.2007
Bachelor of Science - Nursing
Philippine College of Health And Science
Bachelor of Science - Secondary Education
National Teachers College
Bachelor of Science - Food Technology And Processing
University of Santo Tomas
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