Kristine Beattie
Dowagiac,MI
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Kankakee Restaurant Manager
Four Winds Casino Resort
New Buffalo, MI
01.2020 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Food and Beverage Manager
Four Winds Casino Resort
Hartford, MI
09.2019 - 01.2020
- Led complete review of operational costs and potential wasteful practices, resulting in minimal cost increases as company headcount and business volumes skyrocketed.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Attracted, recruited and trained new employees.
- Preserved excellent level's of internal and external customer service.
- Sought out and implemented methods to improve services and team performance and boost business sustainability.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Food and Beverage Restaurant Supervisor
Four Winds Casino Resort
Hartford, MI
08.2018 - 09.2019
- Identified our teams weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled over 35 employees by assigning shifts and locations.
- Cut spending through effective inventory management and supply sourcing.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Hard Rock Cafe Supervisor
Four Winds Casino Resort
New Buffalo, MI
03.2016 - 09.2018
- Mentored front of the house personnel on company policies, customer service techniques and professional communication.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Trained employees in every position, including food preparation, money handling and cleaning roles.
- Monitored business level's and realigned team positions to provide optimal coverage for customer demands.
- Consistently maintained high level's of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Players Lounge Supervisor
Four Winds Casino Resort
New Buffalo, MI
11.2015 - 03.2016
- Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
- Kept the facility and equipment in good working condition through regular preventative maintenance and repair schedules.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Handled escalating customer complaints to provide full resolution and promote loyalty.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Security Officer
Four Winds Casino Resort
Hartford, MI
10.2014 - 11.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
- Patrolled and monitored premises to ensure safety of employees and visitors.
- Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
Front Desk Agent
Four Winds Casino Resort
New Buffalo, MI
08.2014 - 10.2014
- Stayed current on local attractions and special events to help guests with entertainment options.
- Posted charges, updated accounts and issued bills to departing guests.
- Monitored reservations to track incoming parties and special events.
- Coordinated with internal department to handle wide range of guest needs.
- Managed customer complaints and rectified issues to complete satisfaction.
- Enhanced guest satisfaction by answering inquires about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Education
Management Essentials
New Buffalo, MI11.2018
Dale Carnegie & Associates
New Buffalo, MI10.2015
Leadership
New Buffalo, MI06.2015
Leadership 2.0
New Buffalo, MI06.2015
Skills
- Conflict Management
- Safety and Security Procedures
- Front of House Management
- Health Code Compliance
- Investigating Complaints
- Money Handling
- Time Management
- Listening Skills
- Staff Scheduling
- Performance Improvement
- P&L Responsibility
Timeline
Kankakee Restaurant Manager
Four Winds Casino Resort
01.2020 - Current
Food and Beverage Manager
Four Winds Casino Resort
09.2019 - 01.2020
Food and Beverage Restaurant Supervisor
Four Winds Casino Resort
08.2018 - 09.2019
Hard Rock Cafe Supervisor
Four Winds Casino Resort
03.2016 - 09.2018
Players Lounge Supervisor
Four Winds Casino Resort
11.2015 - 03.2016
Security Officer
Four Winds Casino Resort
10.2014 - 11.2015
Front Desk Agent
Four Winds Casino Resort
08.2014 - 10.2014
Management Essentials
Dale Carnegie & Associates
Leadership
Leadership 2.0
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