Summary
Overview
Work History
Education
Skills
Professional Summary
Timeline
Generic
Kristine Bennett

Kristine Bennett

West Palm Beach,FL

Summary

Operations and customer support specialist with strong strengths in workflow design, documentation, and issue resolution. Background includes case handling, escalation decisions, calendar coordination, and cross-functional support in remote, healthcare, education, and retail environments, with a steady focus on clarity, accuracy, and follow-through.

Overview

21
21
years of professional experience

Work History

Freelance Operations & Customer Support Specialist

Self-employed
02.2022 - Current
  • Created detailed reports on customer feedback for management review.
  • Audited customer account information to identify issues and develop solutions.
  • Identified areas of improvement in existing processes or procedures used for providing support services.

Registered Pharmacy Technician

Walgreens
Miami, FL
01.2023 - 01.2024
  • Resolved third-party insurance claims and prior authorization issues.
  • Supported pharmacists with workflow, order entry, and queue management.
  • Assisted customers with refill requests and pharmacy questions.

General Manager

Paradise Computers
Roatn, Honduras
10.2005 - 06.2022
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formed and sustained strategic relationships with clients.
  • Managed staff schedules, training, and performance standards across store departments.

Education

Bachelor of Science - Business Administration And Management

Universidad Nacional Autónoma De Honduras
02-2000

Skills

  • Customer support
  • Case management
  • Issue resolution
  • Operational playbooks
  • Support documentation
  • Workflow coordination
  • Remote support
  • CRM software
  • Microsoft windows and office
  • Problem solving
  • Time management
  • Digital communication

Professional Summary

Bilingual English-Spanish | Customer Experience | Support Operations

Timeline

Registered Pharmacy Technician

Walgreens
01.2023 - 01.2024

Freelance Operations & Customer Support Specialist

Self-employed
02.2022 - Current

General Manager

Paradise Computers
10.2005 - 06.2022

Bachelor of Science - Business Administration And Management

Universidad Nacional Autónoma De Honduras
Kristine Bennett