Kristine Bentley
Lunenburg,MA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Language
Work History
Office Manager
Auto Body repair shop
2022.01 - Current
- Customer relations, Ability to communicate effectively with insurance companies in a timely manner
- Accurately relay details and dispatch tow trucks to requested locations per local Police Department
- Processed weekly payroll
- Upcoming job scheduling
- Parts check in
- Organizing/ordering office supplies
- Maintains weekly & monthly reports in Google sheets
- Record invoices and payments in QuickBooks
- Pays monthly bills for business
- File paperwork and incoming mail accurately and efficiently
- Works with insurance companies on a daily basis to facilitate repairs, Works with rental car companies to assist customers with their rental car needs during repairs
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Travel Agent
Simply enchanted travel
2019.02 - 2021.09
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Substitute Cafeteria Worker
LUNENBURG PUBLIC SCHOOLS
2019.08 - 2021.06
- Ensured food safety standards were consistently met by strictly following proper food handling and storage guidelines.
- Supported a positive dining environment for students by maintaining clean and organized serving areas.
- Assisted in the preparation of nutritious meals, contributing to student health and wellbeing.
- Managed inventory levels by accurately tracking food items and replenishing supplies as needed.
- Reduced food waste through careful portion control and timely rotation of perishable items.
- Handled cash transactions with accuracy, maintaining proper financial records for daily meal sales.
Office Manager
Wild West Landscape
2009.08 - 2018.03
- Managed day to day office operations
- Utilized Microsoft applications and google platforms
- Input data into quick books online
- Created estimates as well as invoices for specific jobs, mailed out monthly statements/invoices to customers Completed weekly payroll
- Filed paperwork and incoming mail accurately and efficiently.
Assistant Store Manager
Walgreens
2007.01 - 2009.01
- Assistant key carrying manager
- Created schedules, maintained cash room
- I also entered payroll, received deliveries, and was responsible for merchandising.
Guest Service Team Leader
Target
2006.10 - 2008.01
- Guest service team leader promoted due to leadership and maintaining an excellent work environment
- Also was team lead of Starbucks location onsite
- Maintained a green working environment with positive feedback regularly
- Created schedules as well as ordering front end supplies.
Education
Associate's degree - Criminal justice
Middlesex Community College
05.2005
High School Diploma -
North Middlesex Regional High School
Townsend, MA06.2004
Skills
- Team Lead
- Retail Management
- Key Holder
- ASM
- Keyholder
- Merchandising
- Supervising experience
- Leadership
- Sales
- Management
- Computer skills
- Retail sales
- Front desk
- Customer service
- Microsoft Office
- QuickBooks
- Google Suite
- Payroll
- Office manager experience
- Accounts receivable
- Administrative experience
- Billing
- Data entry
- Windows
- Accounts Payable
- Guest Services
- Accounting
- Personal Assistant Experience
- General Ledger Accounting
- Financial Report Writing
- Time management
- Adobe Acrobat
- Office Management
- Organizational Skills
- Document Management
Certification
Driver's License
Assessments
- Office manager, 09/01/23, Scheduling and budgeting, Proficient
- Customer focus & orientation, 10/01/21, Responding to customer situations with sensitivity, Proficient
- Sales skills, 10/01/21, Influencing and negotiating with customers, Proficient
- Spreadsheets with Microsoft Excel, 11/01/21, Knowledge of various Microsoft Excel features, functions, and formulas, Proficient
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchPaid time offHealthcare benefitsFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Auto Body repair shop
2022.01 - Current
Substitute Cafeteria Worker
LUNENBURG PUBLIC SCHOOLS
2019.08 - 2021.06
Travel Agent
Simply enchanted travel
2019.02 - 2021.09
Office Manager
Wild West Landscape
2009.08 - 2018.03
Assistant Store Manager
Walgreens
2007.01 - 2009.01
Guest Service Team Leader
Target
2006.10 - 2008.01
Associate's degree - Criminal justice
Middlesex Community College
High School Diploma -
North Middlesex Regional High School
Driver's License
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