Summary
Overview
Work History
Education
Skills
Hobbies and Interests
DETAILS
LINKS
Timeline
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KRISTINE BRYAN

KRISTINE BRYAN

Apollo Beach,FL

Summary

Dedicated 10 years to Bath & Body Works to become an EXPERT in every aspect of the business from the customer, products, my team, operations, inventory, source & hire top talent, train & develop team, coaching my team & my leaders, data analysis, scheduling, new store openings, and influencing the company with global feedback. Influenced Executive Leadership Team daily while at Flagship location on product strategies, customer feedback, marketing, product presentation and placement, & product acceptance. Thrive in a positive team environment to be inclusive of all ideas, perspectives, and concepts that will lead to better outcomes for the company. Infant, Pediatric, and Adult CPR and AED certified.

Overview

2026
2026
years of professional experience

Work History

Custome Experience Representative

Delta Airlines
04.2023 - Current
  • Established a positive work environment that encouraged collaboration and teamwork while in office and through teams now that we are all work at home.
  • Trained in all PSS functions while continuously exceeding all performance metrics.
  • Trained in Delta Messaging and during 2 temporary assignments have exceeded all performance metrics.
  • Continuously refined personal communication skills, adapting to various customer personalities and needs to find the best outcome for their call.
  • Assist TL in scheduling and facilitating team side by side opportunities, performing debriefing of calls and providing feedback to TL on possible training needed.

Tennis Coach & Administrator (Part-time)

Apollo Beach Racquet & Fitness Club
06.2022 - Current
  • Create a fun, energetic, & rewarding environment to teach young children the sport I love.
  • Implement new software programs for business, create training brochures, & train staff.

Store Manager/ Assistant Store Manager

Bath & Body Works and White Barn Candle Company
09.2012 - 06.2022
  • Continued BBW Career as New Store Opening ASM at Regency Square in Brandon, Florida.
  • Established a positive, welcoming, safe (COVID), and team environment where the entire team understands their worth and contribution to the business.
  • More than doubled sales projections in first 18 months of operation.
  • District mentor in company "Brand" standards. Develop Brand Managers in select stores to create consistency, efficiency, and flawless execution of floor set changes.
  • Lead 3 additional New Store Openings in 2021 & 2022 due to procedural expertise.
  • Assist District Manager in "New Theme Blitz" following floor changes to help keep their eyes in as many stores as possible on day 1.
  • Multitask daily selling, operations, and workforce management.
  • Create and communicate clear expectations with team on their role each day to ensure role clarity and provide exceptional customer experience to every customer who walks in the door.
  • Constant curiosity leads to understanding the true needs of the customers, team, and home office.

Assistant Store Manager NEW FLAGSHIP STORE

Bath & Body Works
10.2016 - 03.2020
  • Successful Store Manager asked to take promotion to ASM of NEW Corporate Flagship Location (Store Manager pre-rec to Flagship ASM).
  • Provide Executive Leaders global feedback on new products, customer insights, and business acumen using strong verbal communication skills. Many of these conversations would influence leaders to implement across the country.
  • Interact with 20+ corporate individuals on a daily basis in our location in all aspects of the business including products, product placement, operations, IT, corporate design, testing, and more.
  • Flagship location hosted yearly investor walkthrough where I interacted with current and potential investors to answer their questions about products and operations.
  • Flagship location hosted Annual National Sales Meeting with top performing SM, DM, RBD, and Executive leaders.
  • Participate in company influence walkthroughs at the corporate location to help decide what products to bring to market, packaging, naming products, and marketing feedback.
  • Flagship location participates in testing of new product genres to provide vital feedback from customers, pricing, & product needs to corporate so they can decide if we will move forward with these endeavors.
  • Flexible and supportive of corporate teams at any moment to help with product moves, give feedback, and train corporate teams in the store environment.
  • Lead Bi-annual physical inventory.
  • Participated in a Shrink Reduction Program.

Store Manager

Bath & Body Works
09.2012 - 10.2016
  • Successful Store Manager who leads through passion and values to deliver exceptional customer experience.
  • Increased yearly conversion to 71%, up 5% over the 3.5 years.
  • Created personal connections with customers to promote loyalty.
  • Analyze business & sales reporting daily to better understand the business, trends, & gaps.
  • Source candidates by creating connections with customers, scoring local businesses for top talent, and reviewing applications. Interview, hire, train, mentor, & promote top talent.

Real Estate Agent

HER & Keller Williams
  • Create sales plan for sellers including market analysis, local and internet marketing plans, recommendations for updates and staging to get top dollar for their home.
  • Listen to buyers to understand what they are looking for in a home. Find home, negotiate sales price, and help the buyers navigate the entire process from pre-approval, lending, inspections, and closing.

Professional Pharmaceutical Representative

Roche Laboratories, & Ortho McNeil
  • Self discipline to manage territory through analysis and focus on top 20% of customers lead to top performing sales representative in both Retail and Hospital teams.
  • District trainer for Ortho-McNeil.
  • Successfully launched new products to top physicians, nurse practitioners, & pharmacists.
  • Expert in product knowledge for my products and the competitors.

Education

BS - School of Public & Environmental Affairs

Indiana University at Bloomington

Associates Degree - Kelley School of Business

Indiana University at Bloomington

Residential Real Estate

Hondros College

Skills

  • Critical thinking and problem solving
  • Customer and Personal Service
  • Ability to Multitask
  • Dedicated team player
  • Effective Time Management
  • Customer service
  • Active listening
  • Customer relations
  • Coaching and feedback
  • Retail management background
  • Team leadership
  • Coaching and mentoring

Hobbies and Interests

Animal Lover and Volunteer with CARE animal rescue. Competitive Tennis player. Tennis Coach to young players and adult beginner & intermediate players. Infant, pediatric, and adult CPR and AED certified.

DETAILS

  • Apollo Beach, FL United States
  • 614.327.2300
  • Kristiebryan92@gmail.com

LINKS

www.linkedin.com/in/kristiebryan

Timeline

Custome Experience Representative

Delta Airlines
04.2023 - Current

Tennis Coach & Administrator (Part-time)

Apollo Beach Racquet & Fitness Club
06.2022 - Current

Assistant Store Manager NEW FLAGSHIP STORE

Bath & Body Works
10.2016 - 03.2020

Store Manager/ Assistant Store Manager

Bath & Body Works and White Barn Candle Company
09.2012 - 06.2022

Store Manager

Bath & Body Works
09.2012 - 10.2016

Professional Pharmaceutical Representative

Roche Laboratories, & Ortho McNeil

Associates Degree - Kelley School of Business

Indiana University at Bloomington

Residential Real Estate

Hondros College

Real Estate Agent

HER & Keller Williams

BS - School of Public & Environmental Affairs

Indiana University at Bloomington

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