Kristine Carreon-Riddle
Corona,CA
Summary
Brand building Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving guests and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Area Manager
Disneyland Resort
09.2021 - Current
- Conducted training sessions to educate Cast Members on best practices and procedures to ensure safety and increase profitability.
- Supervised 6 location managers and managed 1,000+ Cast Members, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote a positive environment for our Cast and Guests.
- Directed workforce planning, Cast retention and guest service management for multiple locations.
- Oversaw budget planning, strategy development and overall financials for the location complex.
- Built positive and productive relationships with our Chef leadership teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Senior Guest Services Manager
Disneyland Resort
09.2003 - 09.2021
- Coached and developed Cast Members to improve soft skills and recovery techniques.
- Motivated and rewarded Cast to improve engagement.
- Developed and implemented strategies to uphold safety and security of guests.
- Conducted regular training sessions for Cast to keep up to date with guests service practices.
- Enforced policies and procedures to increase efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy the overall guest experience.
Education
Certificate Of Technical Studies - Business Management
DeVry University
Pomona, CA08.2003
Skills
- Business Analytics
- Critical Thinking
- Quality Assurance
- Team Development
- 5 Diamond Service Standards
Certification
- Certified Sommelier- Court of Masters Sommelier
- Certified Cicerone- Cicerone Certification Program
Affiliations
- Disney BERG (Business Employee Resource Groups)
- COMPASS- AAPI (Asian America Pacific Islander)
Timeline
Area Manager
Disneyland Resort
09.2021 - Current
Senior Guest Services Manager
Disneyland Resort
09.2003 - 09.2021
Certificate Of Technical Studies - Business Management
DeVry University
- Certified Sommelier- Court of Masters Sommelier
- Certified Cicerone- Cicerone Certification Program
Similar Profiles
Leaisefeau (Lee) FaoaLeaisefeau (Lee) Faoa
Lead Maintenance Electrician at Disneyland ResortLead Maintenance Electrician at Disneyland Resort
Raelene RamosRaelene Ramos
Cashier at Disneyland ResortCashier at Disneyland Resort
Jan Gabriel CalanglangJan Gabriel Calanglang
Cast Member at Disneyland ResortCast Member at Disneyland Resort