Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Castillo

Killeen,TX

Summary

Reliable, takes pride in delivering efficient and high-quality work. Excellent communicator, works effectively with team members. Quick and eager learner, willing to take on additional tasks when required.

Overview

2
2
years of professional experience

Work History

Insurance Representative

Teleperformance
08.2020 - 01.2021
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Built relationships with clients through active listening to provide excellent service.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Administrative Assistant

Gallery Design Center
05.2020 - 08.2020
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses to facilitate on-time payment.
  • Monitored Installer's work calendar and scheduled appointments, meetings and travel.

Receptionist

Bell Air conditioning
10.2019 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel

Collector

Baylor Scott & White Health(Aerotek)
05.2019 - 09.2019
  • Under general supervision and according to established procedures, performs collection activities for assigned accounts
  • Contacted patients and insurance company representatives by telephone or through correspondence to check the status of claims
  • Obtain insurance information, processes accounts for write-off, checks of interim billings, and counsels patients on financial arrangements
  • Maintains collection files on the accounts receivable system by entering detailed records consisting of any pertinent information needed for collections follow-up

Store Manager

Mattress One
01.2019 - 04.2019
  • Reported to the district manager regarding all store and staff issues
  • Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness
  • Engaged and interacted with customers to create a positive shopping experience
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives
  • Managed all aspects of store operations, organization, maintenance and purchasing functions

Education

Medical Assisting

Cybertex Institute of Technology
Killeen, TX
10.2023

Phlebotomy

Cybertex Institute of Technology
Killeen, TX
10.2023

Licensed Cosmetologist - Cosmetology

Ranger College
Brownwood, TX
12.2018

High School Diploma -

Brownwood High School
Brownwood, TX
05.2011

Skills

  • Clerical support
  • Extremely organized
  • Self-motivated
  • Team standards
  • Customer service
  • Point of sale knowledge
  • Time management
  • Task Prioritization

Timeline

Insurance Representative

Teleperformance
08.2020 - 01.2021

Administrative Assistant

Gallery Design Center
05.2020 - 08.2020

Receptionist

Bell Air conditioning
10.2019 - 11.2019

Collector

Baylor Scott & White Health(Aerotek)
05.2019 - 09.2019

Store Manager

Mattress One
01.2019 - 04.2019

Medical Assisting

Cybertex Institute of Technology

Phlebotomy

Cybertex Institute of Technology

Licensed Cosmetologist - Cosmetology

Ranger College

High School Diploma -

Brownwood High School

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