Kristine Castro
Las Vegas,NV
Summary
Highly motivated, dedicated and creative professional with extensive experience in project coordination, developing accounts, building long - term client relationship, administration, customer service and design across diverse industries. Seeking a challenging position where I can best utilize excellent communication and organizational skills and professional experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Data Entry Associate
Tridentcare Health Services
04.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Analyzed current data records to provide detailed reports.
- Corrected data entry errors to prevent duplication or data degradation.
- Assisted with developing data entry processes.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Preserved customer confidence and protected operations by keeping information confidential.
- Evaluated source documents to locate needed information.
Sales Associate
Michael Kors Outlet
11.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Project Manager, Client Services
ABRA VM & SD INTERNATIONAL FZ LLC
05.2013 - 11.2015
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Established performance and service goals and held associates accountable for individual performance.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Coordinated material procurement and required services for projects within budget requirements.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Office Administrator
Third Line Gallery
07.2012 - 01.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Art Center Administrator & Theatre Coordinator
Dubai Community Theatre & Arts Centre
04.2007 - 06.2012
- Generated reports to suggest corrective actions and process improvements.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Targeted new customers to grow geographic reach and increase revenue.
- Created reports, presentations and other materials for executive staff.
- Negotiated and executed contracts on behalf of department.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor of Science - Interior Design
De La Salle – College of Saint Benilde
Taft Avenue, Metro Manila, Philippines2003
Basic & Advanced Associate Course in Interior Design -
Philippine School of Interior Design
Pasong Tamo, Makati City, Philippines1999
Skills
- MS Office XP/ Outlook, Excel, Word, Power Point
- Management and client servicing
- Excellent communication skills
- Quick Learner
- Excellent Team Leader
- Time Management and Priority
- Error Identification
- Efficient Data Entry
- Customer Relationship Management
- Strong Interpersonal Skills
Timeline
Data Entry Associate
Tridentcare Health Services
04.2022 - Current
Sales Associate
Michael Kors Outlet
11.2021 - 05.2022
Project Manager, Client Services
ABRA VM & SD INTERNATIONAL FZ LLC
05.2013 - 11.2015
Office Administrator
Third Line Gallery
07.2012 - 01.2013
Art Center Administrator & Theatre Coordinator
Dubai Community Theatre & Arts Centre
04.2007 - 06.2012
Bachelor of Science - Interior Design
De La Salle – College of Saint Benilde
Basic & Advanced Associate Course in Interior Design -
Philippine School of Interior Design
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