Kristine Chase
Lexington,KY
Summary
Customer service orientated with strong experiences in onboarding, training, and problem-solving. Skilled at supporting teams, resolving issues with empathy, and enhancing the customer experience through efficient service and collaborations.
Overview
21
21
years of professional experience
Work History
Print & Marketing Dot Com Rep
Staples
07.2022 - Current
- Deliver consistent high-quality service with a 96.6 QA score and an overall 4.73 CSTAT rating demonstrating strong attention to detail and customer satisfaction.
- Handle an average of 6.9 customer contacts per hour
- Support team efficiency by assisting with policy clarification and mentoring associates by monitoring and answering questions in the team chat room as a subject matter expert
- Resolve complex customer concerns with empathy and urgency, helping drive repeat business and loyalty.
- Maintain up to date knowledge of evolving print and marketing products to provide accurate support and solutions.
Delivery Resolution - Ops Support
Staples
01.2020 - 07.2022
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with warehouse staff to facilitate redeliveries and research missing deliveries
- Assisted in resolving customer complaints and grievances.
Facilities Representative
Staples
02.2020 - 12.2020
- Served as an internal contact for internal and external customers seeking support and information
- Communicated with customers, installers, and facilities teams regarding upcoming repair appointments and projects
Customer Service Help Desk Representative
Staples
02.2019 - 02.2020
- Managed high levels of call flow and responded to associate inquires on policy and effectively resolved customer supervisor calls
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Administration
Chick-fil-A
05.2017 - 05.2018
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Monitored inventory of supplies and purchase orders to maintain adequate stock
- Coordinated with catering staff to deliver food services for special events
- Analyzed sales data to identify trends and to adjust purchasing decision accordingly
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Deputy Jailer
Boone County Fiscal Court
07.2014 - 01.2017
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Responded to emergency situations and de-escalated hostile confrontations.
- Interviewed inmates to obtain information and evidence.
- Prepared reports to document incidents and violations.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Coordinated with other law enforcement personnel to exchange information.
Administrative /Business Owner
Chase LLC
10.2006 - 07.2014
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Verified customer information for orderly, up-to-date online systems.
- Reconciled bank and payroll records routinely to verify accuracy.
- Processed timecards and payroll data for team of 22 employees.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Delivery Resolution - Ops Support
Staples
09.2004 - 09.2008
- Provide proactive customer service pertaining to order and delivery changes
- Sole liaison for 4 west coast warehouses, their delivery drivers and customers to maintain timely deliveries
- Answered constant flow of customer calls with minimal wait times.
Education
Coursework
University of Cincinnati
Batavia, OHCoursework
Interactive Learning Center
Florence, KYSkills
- Creative Problem Solving
- Deadline and Scheduling Management
- Analytical and Critical Thinking
- Empathy
- Computer and Telephone Literacy
- MS Office Software
- Financial Management
- Records Management
- Client Relationship Building
Timeline
Print & Marketing Dot Com Rep
Staples
07.2022 - Current
Facilities Representative
Staples
02.2020 - 12.2020
Delivery Resolution - Ops Support
Staples
01.2020 - 07.2022
Customer Service Help Desk Representative
Staples
02.2019 - 02.2020
Administration
Chick-fil-A
05.2017 - 05.2018
Deputy Jailer
Boone County Fiscal Court
07.2014 - 01.2017
Administrative /Business Owner
Chase LLC
10.2006 - 07.2014
Delivery Resolution - Ops Support
Staples
09.2004 - 09.2008
Coursework
University of Cincinnati
Coursework
Interactive Learning Center
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