Kristine Chisolm
Summary
Customer Success leader with a demonstrated ability to drive 115% net revenue retention and enhance customer satisfaction by 72% in enterprise accounts. Successfully built and scaled Customer Success functions, aligning strategies with executive stakeholders to drive retention and expansion.
Overview
10
10
years of professional experience
Work History
Manager, Customer Success
Green Security
01.2025 - Current
- Drove 115% net revenue retention for enterprise healthcare accounts by enhancing customer engagement and satisfaction
- Manage executive relationships, leading QBRs to align on performance, risk, and growth
- Identified performance gaps and implemented data-driven strategies, resulting in improved product adoption rates
- Served as trusted advisor to executive stakeholders, facilitating alignment on strategic initiatives and key performance metrics
Manager, Customer Success
Core Spaces
04.2022 - 12.2023
- Built and scaled Customer Success function, establishing core processes and success metrics to drive customer satisfaction
- Developed engagement strategies that increased customer adoption and retention rates
- Partnered with executive stakeholders to align CS strategy with business objectives
- Created dashboards to monitor customer health, performance, and revenue trends for informed decision-making
Client Relations Manager
Wolters Kluwer
02.2021 - 04.2022
- Led renewals and upsell initiatives to maximize account value
- Cultivated strong stakeholder relationships as trusted advisor to ensure client satisfaction
- Aligned solutions to client needs to improve adoption and experience
- Managed large portfolio of client accounts to enhance retention and foster growth
Account Executive & Partnership Specialist
Foodsby
02.2020 - 02.2021
- Developed client acquisition strategies resulting in new business and partnership growth
- Executed targeted outreach to generate pipeline and close sales opportunities
- Managed client accounts, ensuring satisfaction and timely communication.
- Developed relationships with local restaurants to expand food options.
- Coordinated delivery schedules to optimize efficiency and service quality.
Business Development Manager
Dispatch
12.2018 - 12.2019
- Generated pipeline through targeted prospecting and relationship development, enhancing sales potential
- Collaborated cross-functionally to optimize conversion rates, driving revenue growth
- Conducted market analysis to pinpoint high-value opportunities, informing strategic decisions
Wireless Sales Consultant
AT&T
01.2016 - 12.2018
- Exceeded sales targets by employing consultative selling techniques to identify customer needs
- Provided tailored customer experiences that enhanced satisfaction and encouraged repeat business
- Engaged customers by providing tailored wireless solutions and product knowledge.
- Assisted in troubleshooting and resolving technical issues for devices and services.
- Demonstrated wireless products and services to enhance customer understanding.
Skills
- Customer success
- Retention & Expansion
- Stakeholder engagement
- Cross-functional leadership
- Data Analysis
Timeline
Manager, Customer Success
Green Security
01.2025 - Current
Manager, Customer Success
Core Spaces
04.2022 - 12.2023
Client Relations Manager
Wolters Kluwer
02.2021 - 04.2022
Account Executive & Partnership Specialist
Foodsby
02.2020 - 02.2021
Business Development Manager
Dispatch
12.2018 - 12.2019
Wireless Sales Consultant
AT&T
01.2016 - 12.2018